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Customer satisfaction drops as customer service agents more frequently use apologetic or polite vocabulary in a conversation, while customers benefit by being polite themselves, according to findings of the quarterly Zendesk Benchmark report released recently.
Read MoreLatest SUSE Cloud also includes advanced VMware capabilities plus enhanced scalability, automation and availability to ease enterprise OpenStack adoption and reduce costs.
Read MorePlatform9 has emerged from stealth and unveiled its SaaS platform that transforms an organization's existing servers into an AWS-like agile, self-service private cloud within minutes. The platform significantly reduces the operational complexity for IT and offers single pane of glass management...
Read MoreScalr has announced the release of Scalr Cost Analytics. Scalr Cost Analytics will enable a broad group of stakeholders within an enterprise to understand and analyze the costs associated with using cloud computing resources. This set of features addresses a growing need for IT operations and...
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Rackspace has announced new features to its DevOps Automation Service including Windows Support and...
Read MoreNew and used car dealer Citygate has been able to reduce costs, simplify IT management and increase...
Read MoreThe EU General Data Protection Regulation is expected to be passed this year and take effect in...
Read MoreNew chip with brain-inspired non-von Neumann computer architecture has one million neurons and 256...
Read MoreSurvey of UK & Ireland financial services sector reveals companies are set to spend as...
Read MoreReflexis, a leader in integrated real-time execution and workforce management solutions, has...
Read MoreZadara™ Storage, Inc. has announced the immediate availability of its VPSA™ On-Premise...
Read MoreStandalone subscriptions now available for InControl 2 management tool without the need for...
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SSE Telecoms has appointed Colin Sempill as managing director. Colin will succeed SSE...
Read MoreAPM Group, the Cloud Industry Forum’s (CIF) independent certification partner has announced...
Read MoreFireHost, the secure cloud provider, has appointed Eleri Gibbon as Vice President of EMEA. In this...
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