New study spotlights divide between businesses and consumers over definition of "good" customer experience

LogMeIn's 2018 AI Customer Experience Study shows average time to resolution is nearly 3X higher than customers find acceptable.

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Death of the high street 50% of all retail could move online by 2044

Thern advent of technology has turned the UK retail sector on its head rnproviding greater value, greater convenience and greater variety, all rnfrom the comfort of our own homes. The downfall of this growing rnprominence of e-commerce in our shopping and spending habits is that we're seeing more...

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AO.com reinforces digital resilience with ANS Group

Onlinern electrical retailer, AO.com, is future-proofing its IT operations with rncloud and managed service provider, ANS Group, by adopting a Microsoft rnAzure Site Recovery solution.

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Capgemini launches ‘Capgemini Invent’, a new digital innovation, consulting and transformation global business line

Capgemini Invent combines market leading expertise in strategy, technology, data science and creative design, to help CxOs envision and build what’s next for their businesses.

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Governments making slow digital progress

Digital business initiatives are high on governments’ agendas. However, governments’ ability...

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NEWS
Travel providers must bridge the personlisation gap

Reliance on legacy systems and siloed data has led...

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Balance needed between shoppers’ demands and privacy concerns

Global survey of 12,000 consumers reveals that personalization and convenience are universal...

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Cisco unveils server for Artificial Intelligence and Machine Learning

Artificial intelligence (AI) and machine learning (ML) are opening up new ways for enterprises to...

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NEWS
Gartner identifies data management 'trigger' technologies

DataOps, private cloud database platform as a service (dbPaaS) and machine learning (ML)-enabled...

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NEWS
The death of the high street - challenge and opportunity

New research study from Rackspace shows 80 percent of retailers are prioritising online services.

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oneclick partners with Levett Consultancy

oneclick AG; the secure digital-desktop in the cloud, has partnered with Levett Consultancy...

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NEWS
CFOs play critical role in driving digital disruption

79% of UK CFOs agree that finance will continue to move from core finance skills to advanced...

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A healthy data opportunity

Healthtech disruptors SymphonyRM and Kyruus are more quickly delivering innovative patient...

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Hackney Council can now build mobile applications 50 percent faster

Hackney London Borough Council is using the OutSystems platform to enhance its digital services....

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Alibaba's intelligent retail experience

Alibaba Cloud, the cloud computing arm of the Alibaba Group, has introduced an end-to-end...

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Videos

Legrand’s FAT Center in Tuscany and Keor FLEX UPS deliver proven reliability, efficiency, and sustainability for next-generation data centers.
Lucy Darling, a partner at Rider Levett Bucknall (RLB UK), discusses the findings of the organisation’s recent Construction Market Intelligence Q3 2025 report, which finds that power constraints in London...
Abel Gnanakumar, Vice President, Commercial HVAC - Asia, Middle East & Africa at Copeland, discusses the surge in data centre development across Asia and its unique climate challenges, the twin drivers of AI...
Simon Harris, Director of Critical Infrastructure at BCS, discusses the role that legacy data centres have in supporting the development of AI, with inferencing seen as a major opportunity. Simon outlines the...

Expert Opinions

By Alan Stewart-Brown, VP EMEA at Opengear.
By Darren Watkins, chief revenue officer at VIRTUS Data Centres.
By Andre Jay, Director of Technology at Warp Technologies.