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Failing to meet customer expectations

Nearly two-thirds of respondents in the UK (58%) say more work is needed by companies to improve their online experience.

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NEWS
BBVA selects IPsoft to automate its customer support services

BBVA and IPsofthave form ed a partnership for the joint development of a new generation of digital customer support services powered by artificial intelligence technologies, based on IPsoft’s virtual assistant, Amelia. 

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Majority of businesses missing sales and revenue as a result of inefficient marketing technology

Nearly all respondents cite a lack of maturity in their marketing technology and poor collaboration between CIOs and CMOs as key barriers preventing them delivering great customer experiences.

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Life sciences lag behind with AI

Life science professionals highlight technology and healthcare as collaboration priorities for ensuring successful application of AI.

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Databricks conquers AI dilemma with unified analytics

Despite the allure of artificial intelligence (AI), most enterprises are struggling to succeed with...

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UK enterprises have reached cloud tipping point, but people are greatest barrier to success

A new report from Skytap and 451 Research shows that despite appetite to modernise, 74...

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NetMotion delivers Operational Intelligence Platform for enterprise mobility

Comprehensive visibility across users, networks, applications and devices gives...

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Billon receives EUR 1 million funding from the Polish National Center for Research and Development

Billon, the technology company that has civilised blockchain, has been granted EUR 1 million...

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BMC delivers Cognitive Service Management

End-to-end multi-cloud SaaS offering reinvents traditional ITSM to support container-based...

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NEWS
Half of organisations set for major procurement and supply chain AI investment within two years

However, an independent research study commissioned by Ivalua reveals that poor data quality could...

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For resellers, time is running out

By Peter Olive, CEO, Vortex 6.

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KPMG and Google form digital alliance

New solutions combine Google Cloud’s security and artificial intelligence (AI) leadership with...

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AI is redefining connectivity

Artificial Intelligence (AI) is driving a paradigm shift in how nations prepare for the digital...

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Infosys extends Microsoft alliance

Infosys is expanding its relationship with Microsoft to accelerate the digital transformation of...

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JoveEye launch offers AI & Big Data powered research platform for Business Intelligence

Multi-lingual research and analysis tool offers access to global data in a single platform, for...

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Videos

Interview with SWEP at DCW 2026

Data Centre World 2026

Sydney seen as the AI sweet spot

Paul Christensen, Macquarie Data Centres General Manager, discusses the company’s 47MW IC3 Super West Sydney AI data centre, in the context of its plans to build out some 200MW of AI and cloud capacity in...

Services set to define the data centre landscape

Phil Cullerton, VP Services EMEA at Vertiv, explains why services will define the future of the data centre. The future of the data centre is not just about who builds fastest, it is about who operates best....

Interview with Tark Thermal Solutions at DCW 2026

Data Centre World 2026

Expert Opinions

Fast-growing MSP: why Infinity Group is one to watch

This feature is based on an exclusive conversation with Infinity Group CEO Rob Young, exploring the strategy and decisions driving the company’s recent growth. Young reflects on the leadership principles and...

SECURING THE DIGITAL LEGACY: FUTURE-PROOFING THE DATA CENTRE WORKFORCE

By Matt Evans, CEO at Apx Data Centre Solutions.

Why Facilities Management Needs an Upgrade in the Data Centre Age

By Sadiq Syed, SVP, Digital Buildings at Schneider Electric.

Human-centred design: why evidence-led empathy is shaping the workplace

Neal Griffiths, Chief Experience Officer at Matrix Booking explores how human-centred design, underpinned by evidence and empathy, is redefining how organisations create flexible, inclusive and high-performing...

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