Customer service is key

NewVoiceMedia reveals nearly half of UK consumers ditched a business last year following poor customer service.

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‘Customer Service 4.0’ at Rolls-Royce Power Systems

A new service and digital strategy to transform MTU’s global customer support.

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How robots and digitization will change the way we work

With around 1.8 million industrial robots, the number of robots has reached a new record in factories around the world. Workers around the world rate the fact that "colleague robots" can take over work that is detrimental to health or handle hazardous materials positively (64 percent on...

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Automation accepted in the workplace

The results of a large-scale study of more than 36,000 consumers in 18 countries by Verint® Systems Inc., and carried out in partnership with Opinium Research LLC, reveals that more than 70% of consumers stated there has been an increased use of automation technology—such as artificial...

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Salix Homes joins forces with ANS Group to enhance its digital services

Salford housing association Salix Homes has joined forces with leading cloud service...

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Skillsoft introduces All Digital Transformation Courses

North Highland selects Skillsoft’s full portfolio of Digital Transformation courses to enhance...

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Cisco completes accompany acquisition

Cisco has completed the acquisition of Accompany, a privately held company based in Los Altos,...

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Academia and industry combine to tackle global issues with AI

New AI Network will bring academic research and industry insights together.

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Cisco showcases the museum of the future at the Natural History Museum

Cisco showcases the power of digital museums at the Natural History Museum.

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Managing cost, time and quality control key

Oracle’s Aconex selected for ease of implementation, security, reliability and multi-system...

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Citrix launches 'unified' digital workspace

Digital transformation, cloud and new workstyles are forcing businesses to rethink how and where...

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Flexible working patterns drive up IT investment across Europe

76% of organisations across Europe have increased IT and technology budgets this year.

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NEWS
Ryanair goes all-in on AWS

Airline chooses AWS for the broadest and deepest portfolio of cloud services, unmatched...

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'Optimal office' productivity gains could unlock ?39.8 billion GDP for UK and Ireland

Improving workstyle could put the UK on a path to greater productivity and pay for the cost of...

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NEWS
Lufthansa Technik builds its digital future with Red Hat

Red Hat’s container and hybrid cloud technologies running on Microsoft Azure deliver the...

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Videos

Kiersten Hileman, Available Infrastructure VP of Partner Relations, discusses Project Qestrel, a nationwide fleet of cybersecure, private neocloud edge data centres – the initial phase, to be live by the end...
Edgar Van Essen, Managing Director, CCO and Partner for Switch Datacenters, outlines a dramatic decline in water use, new cooperative stakeholder models including green residual heat exchange networks, and a...
Nirav Shah, Founder & Director of Technical Excellence at Infrassist, explains that 24x7 IT monitoring and defence is essential for SMBs as an often distributed workforce needs protection around the clock, not...
Sean Burke, CEO at Enteligent, positions 800V DC to 50V DC as the ‘missing piece’ in AI data centre power design. While 800VDC distribution solves the upstream limitations of traditional AC infrastructure,...

Expert Opinions

By Inna Weiner, VP of Product, Data & AI, AppsFlyer.
First Australian Data Centre Forecast Report provides new insight and context on data centre development in Australia.
By George Ashwin, UK Channel Director at AddOn Networks