NEWS
Customer service - the future is virtual

Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner, Inc.

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NEWS
Gatwick is world’s first major airport to introduce a cloud-based Flight Information System

Gatwick’s 1200 cloud-based screens take up only 3Mbps – making the system extremely fast and responsive.

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Where next for the agritech revolution?

The race is on to become the dominant digital platform in the agriculture sector, harnessing technologies that boost agricultural productivity through data capture and integration, according to new research from PA Consulting Group.

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NEWS
Sharp rise in concern over digital threats

Lack of internal resources and exploding cybercrime a ‘perfect storm’ for CISOs and their...

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European Commission awards Wiraya ˆ2m to stimulate artificial intelligence innovation in Europe

Wiraya Activation Intelligence will use machine learning to help mobile operators serve millions of...

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NEWS
Digital workplace survey – poor communication is reducing staff productivity

A major digital workplace survey of senior IT executives - across 100 medium to large...

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South Gloucestershire selects Civica Digital as transformation partner

New contract with Civica Digital will help boost customer satisfaction and future-proof the council.

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NEWS
Self-service and AI are redefining how consumers view customer service

Two-thirds (66%) of UK consumers would choose text-based channels over speaking with a live...

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NEWS
Inertia threatens digital change

A new report released by Harvard Business Review Analytic Services in association with DXC...

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Digital platform offers Robotic Process Automation as a Service

DXC Technology has launched DXC Agile Process Automation (APA), a new digital platform that...

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NEWS
Two thirds of channel companies eager to enter into new partnerships

Nearly two thirds (61%) of channel businesses are looking for new companies to partner with...

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NEWS
Six ways AI will develop in 2018

By Kriti Sharma. VP, Artificial Intelligence at Sage.

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NEWS
EIU report forecasts impact of machine learning to 2030

Australia’s economy benefits the most from machine learning under scenarios which assume...

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Tieto and PopInWork collaborate

Tieto and PopInWork, Sweden's first activity-based member office, have entered into a partnership...

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Videos

Scott Linden Jones, Director at Technology Elite, discusses how his experience building and scaling an MSP across Australia and the Philippines led to a new approach to offshore staffing. He explains why...
Marketing and Operations Director at Hyve Managed Hosting, Charlotte Webb shares her perspective on the forces reshaping the infrastructure market, from VMware migrations and rising costs to data sovereignty...
James Drayson, Co-Founder & CEO of Locai Labs and Mark Boost, Founder and CEO of Civo, explains how Locai Labs, the UK’s sovereign AI company, and Civo, the British sovereign cloud provider, have signed a...

Expert Opinions

By Venkatesh Sriraman, UK&I Head of Software Engineering at Cognizant.
Data centres underpin the digital economy, enabling services from cloud computing to artificial intelligence and global communications. As demand continues to grow, the need for uninterrupted operation rises...
By Grant Caley, UK & Ireland Solutions Director, NetApp.
By Moorthy Palanivelu, Regional Sales Manager, Envirogen.