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AI and robots key to transforming customer service

More than two thirds (69%) of business decision-makers in senior management positions say that AI speeds up the resolution of customer queries, according to a recent survey commissioned by software provider, Enghouse Interactive.

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NEWS
IoT made to measure

Fujitsu will begin sales of a new IoT Measuring device for the apparel industry. The new device promises to dramatically improve the efficiency of apparel sizing and measurements, and Fujitsu will additionally offer a companion app for recording information about measurements taken with the device.

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NEWS
Qualitynet deploys ADVA FSP 3000 for flexible 400G connectivity

ROADM technology and Ensemble Controller network management enable rapid, efficient service delivery.

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NEWS
How connected or disconnected are you?

How ‘connected’ a country is does not only mean how freely information can be reached or how many people have access to the internet or social media – it goes much further than that, influencing our lifestyle, how we do business and even the power and reputation of our respective countries.

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NEWS
Mindtree opens European headquarters in London

Office includes Digital Pumpkin innovation hub to navigate digital transformation challenges.

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NEWS
Paul Finch appointed interim CEO as Kao expands London campus

Paul Finch becomes Interim CEO to lead the company through the next phase of development and...

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NEWS
Avaya ReadyNow Private Cloud expands data centres to EMEA and APAC regions

New data centres go live offering the security, privacy and flexibility of the private cloud with...

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NEWS
Pure Storage unveils Technology Alliance Partner Program

Pure Storage has launched its Technology Alliance Partner Program (TAP), a program for...

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NEWS
Transforming the customer approach to IT

Pure Storage has introduced 'groundbreaking' additions to its Pure as-a-Service portfolio to make...

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NEWS
UPS combines flexibility with efficiency

Award-winning manufacturer of uninterruptible power supplies Riello UPS launches the Sentryum...

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NEWS
Echelon invests in 20MW London data centre

Centre provides tenant-ready availability in area of high demand and constrained capacity £150m...

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NEWS
DigiPlex invests NOK 600 million

Meets international demand with two new green data centres in Oslo.

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Videos

“Paranoid” Security, AI Risks, and the Future of MSSPs

Martin Jakobsen, Founder and Director of Cybanetix, explains how his team takes a “paranoid” security approach, using AI, automation, and analyst training to proactively detect threats. He discusses why...

Empowering MSPs to Combine Human Expertise with CISO Insights

Erin McLean, CMO at Cynomi, explains how MSPs can use embedded CISO intelligence to manage enterprise-wide cybersecurity programs. She discusses translating technical controls into business outcomes, engaging...

Making the most of Middle East’s digital infrastructure

James Netherwood, Head of Research Middle East, Capacity and Datacloud, discusses the upcoming Capacity Middle East event and the launch of Datacloud Middle East. The events unite over 3,500 executives from...

Honeywell and LS Electric at DCW Asia

DCW Asia 2025

Expert Opinions

A Brave New World

The Opportunities & Engineering Challenges Of Quantum Computing Within A Data Centre Environment – Taking learnings from other industries By Matthew Martin, Managing Director, Quantum Design Oxford.

How MSSPs can adopt AI with confidence

By Haris Pylarinos, Founder and CEO of Hack The Box

From regulation to real-world: infrastructure will determine the success of the EU’s AI Act

By Joe Baguley, CTO EMEA, Broadcom.

Future-proofing data centres: The hidden power of adaptable infrastructure

Operational sustainability in the data centre industry is increasingly dependent on infrastructure that can evolve without disruption, such as cooling pipework systems that can be easily maintained or rerouted...

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