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AI-powered contact centres: Transforming customer experience and efficiency
  • Published in AI

Five9 unveils case studies showcasing AI's pivotal role in enhancing customer experiences and operational efficiency in diverse industries.

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NEWS
Paul Redding appointed in new role at NinjaOne

NinjaOne appoints Paul Redding as Head of MSP Partnerships, driving growth and efficiency.NinjaOne appoints Paul Redding as Head of MSP Partnerships, driving growth and efficiency.

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NEWS
Generative AI's transformative role in the UK banking landscape
  • Published in AI

With a projected £1.8 billion investment, GenAI is reshaping the future of UK's banking sector.

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NEWS
Optical transport market experiences significant growth in 2025

The Optical Transport sector witnesses a robust 14% year-on-year growth, driven by cloud advancements and disaggregated WDM demand.

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NEWS
Modine Unveils New Production Facility in Chennai to Meet Growing APAC Demand

Modine opens a state-of-the-art facility in Chennai, India to manufacture data centre cooling...

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NEWS
EnterpriseDB's sovereign platform delivers unprecedented efficiency

EnterpriseDB's AI-driven sovereignty in data management promises dramatic energy cost, consumption,...

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NEWS
AI solution by Exterro sets new benchmark in data risk management

Exterro unveils its latest innovation, Exterro Assist for Data, with an agentic AI approach. This...

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NEWS
Wavenet launches CyberGuard as a service for cyber security empowerment

Wavenet introduces a game-changing solution for MSPs and resellers, marrying high-end cyber...

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NEWS
Cyber Immunity: The future of robust digital security

Exploring the evolution and significance of Cyber Immunity and Secure by Design development in...

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NEWS
Milestone in National Highways: Telent's seamless network upgrade

Telent completes a rapid network transformation for National Highways, connecting 124 UK sites...

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NEWS
How Dell Automation platform is revolutionising IT management

IT departments face increasing challenges managing workloads alongside traditional applications....

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NEWS
A Welsh beacon in the global MSP landscape

Caerphilly’s Team Metalogic shines as the only Welsh business in 2025's global MSP 501 rankings.

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Videos

Honeywell and LS Electric at DCW Asia

DCW Asia 2025

Observability investments increase

Joshua Clay, Senior Director Solutions Engineering at Dynatrace, discusses the findings of the company’s ‘The State of Observability Report 2025’, which reveals that while AI adoption is accelerating,...

Making the most of Middle East’s digital infrastructure

James Netherwood, Head of Research Middle East, Capacity and Datacloud, discusses the upcoming Capacity Middle East event and the launch of Datacloud Middle East. The events unite over 3,500 executives from...

Agentic AI, Data Security and Enterprise Productivity in 2026

Softcat’s Dean Gardner (Technology Director) and Adam Harding (Head of OCTO) unpack the findings of the organisation's latest Business Tech Report. From agentic AI and ransomware resilience to sustainability...

Expert Opinions

Commissioning Is About Certification and Verification, Not Box-Ticking

By CEO of Global Commissioning, Louis Charlton

Building digital resilience in telecoms

Andrew Winters, executive vice president- managed detection and response from Obrela discusses the telecoms industry’s distinctive cyber threat profile

Why multi-cloud success requires more than connectivity

By Dmitry Panenkov, CEO and founder of emma, the cloud management platform.

Unlocking AI's true potential: why high-quality first-party data and orchestration drive real business value

By Dan Salinas, COO, Lakeside Software.

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