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ALE continues to innovate with ALIE chatbot and Private 5G solution launches

Chris Derham, Business Development Director – Networks, Alcatel-Lucent Enterprise, discusses the company’s innovative generative AI chatbot, ALIE, which is available on a global scale for use by channel partners and employees. Since implementing ALIE, ALE has seen a 50% reduction in the number of calls to support agents, showing that channel partners are able to resolve a significant number of issues through the chatbot. Chris also covers ALE’s newly launched Private 5G solution powered by Celona and the recent tie-up between ALE and Westcoast.

How to survive M&A mayhem and drive MSP growth

Andy Venables, CEO at MSP platform, POPX, discusses the opportunities and challenges of mergers and...

Omega Systems aims to achieve alpha MS(S)P status

Ben Tercha, COO at Omega Systems, explains how the company’s recently announced partnership with...

Network Group’s three-year growth strategy focuses on education, collaboration and benchmarking

Peter Strahan, Member Director at Network Group, the peer-to-peer community group for IT resellers...

Paessler launches dedicated MSP program

Edward Knight, MSP Director at Paessler, explains how the leading provider of IT and IoT monitoring...

Omnissa launches new Partner Program

Renu Upadhyay, SVP & CMO, Omnissa, talks through the newly launched Omnissa Partner Program, a...

DEI matters more than ever - in the IT industry and beyond

Liz Blackman, Chief Marketing Officer at Avantra, discusses the continuing importance of DEI,...

GenAI momentum drives new era of application and infrastructure modernisation

Lee Caswell, SVP, Product and Solutions Marketing at Nutanix, discusses the findings of its seventh...

WOMEN IN IT – Jenny Briant, Academy Operations Director, Ten10 Academy

Jenny Briant, Academy Operations Director at the Ten10 Academy, shares valuable insights on...

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