News

At its 2026 Relate event in Colorado, Zendesk outlined its push towards an autonomous service workforce, revealing new AI platform capabilities. The event focused on balancing AI-driven scale with trust,...
SolarWinds research reveals growing confidence in automation, however concerns around accuracy, skills and oversight remain.
Abnormal AI strengthens its team with key executive hires amid rising AI-generated cybersecurity threats, aiming to enhance product innovation and customer support.
600 billion annual impact: Aggregate downtime costs for the Global 2000 have soared 50% in two years.

Expert Opinions

Zendesk EMEA CTO Matthias Goehler discusses how AI is reshaping customer service, from automation and cross-channel experiences to security, human empathy, and the shift toward more proactive support.
By David Trossell, CEO and CTO of Bridgeworks
By Jamie Lyon, Chief Product and Strategy Officer at Lucid Software.