Expert Opinions | Digitalisation World

Is your automated technology a threat to customer relationships?

Published in Blockchain Digital Business Everything AI Internet of Things Machine Learning Orchestration + Management Tools Robotic Process Automation Virtual + Augmented Reality

We’ve all been there: trying to call our bank, GP, or utility provider, and having to press an infinite number of keys to get through to an automated voice that will make us wait on the line while letting us know that we’re number 20 in the queue. Companies claim that automating communication...

Interview with Honeywell at DCW 2026

Data Centre World 2026

Interview with Camfil at DCW 2026

Data Centre World 2026

Lyten’s Swedish battery assets power data centre colocation strategy

Keith Norman, Chief Marketing & Sustainability Officer of Lyten, explains the reasons behind the company’s acquisition of Northvolt’s battery assets in Sweden, with the site expected to resume operations...

From reactive to predictive IT: using AI to transform support models

Mark Banfield, Chief Revenue Officer at TeamViewer, discusses how the company is using its Tia (TeamViewer Intelligent Assistant) and a ‘shift left’ approach to move IT support from reactive to more...

News

UK data centre growth: a strategic approach

Exploring the UK's focused strategy to accelerate data centre growth amidst AI and cloud storage demands.

Westcon-Comstor expands Microsoft Marketplace participation with value-added services

Westcon-Comstor has integrated its value-added services into the Microsoft Marketplace, aiming to support partner operations and improve scalability.

ThreatDown accelerates channel-first strategy

Nexus Partner Program launches with deal protection, margin retention, and new MDF and rebate structure.

UiPath forms Databricks partnership

New capabilities connect enterprise data intelligence with agentic automation to accelerate real-time business outcomes.

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