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Is your automated technology a threat to customer relationships?

We’ve all been there: trying to call our bank, GP, or utility provider, and having to press an infinite number of keys to get through to an automated voice that will make us wait on the line while letting us know that we’re number 20 in the queue. Companies claim that automating communication...

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Videos

What happens when service desk support becomes AI-assisted in real time

CEO Ed Crane and COO Archie Maddocks of Phoenix47 reveal how their Fusion47 platform is shifting service desk operations from reactive ticket handling to real-time, AI-assisted resolution. They discuss...

High AI adoption, but limited readiness across Asia

Chris Street, Group Chief Revenue Officer of ST Telemedia Global Data Centres, discusses the findings of a new regional research study, Mind the Gap: Bridging the AI Infrastructure Readiness Divide, examining...

North-East ideally placed to deliver digital infrastructure for an AI-fuelled digital future - Part 2

Following on from our highly successful North-East data centre roadshow, which took place in Newcastle earlier this year, we keep the region’s data centre conversation going, as Mike Hoy, CTO at Pulsant, Zac...

Deep observability and the AI security illusion: why more tools aren't delivering better protection

In this in-depth discussion, Mark Jow, EMEA Technical Advocate & Evangelist at Gigamon, and Sam Lambert, EMEA Channel Director at Gigamon, explore why 83% of breaches now involve AI despite increasing security...

News

Commvault strengthens partnership with Microsoft for enhanced AI and cyber resilience

Commvault and Microsoft forge a new strategic alliance to strengthen AI and cyber resilience for enterprises embracing the cloud.

Marketplacer integrates with Snowflake’s MCD Program to enhance data and AI capabilities

Marketplacer has integrated with Snowflake’s Marketplace Capability Delivery (MCD) Program, linking its marketplace platform with Snowflake’s AI Data Cloud to support improved data management, automation,...

Enterprises grapple with AI-driven security challenges in 2026

A surge in AI adoption results in increased security concerns across UK and US enterprises, despite the operational efficiencies it brings.

Wasabi Impact Circle for sustainable cloud solutions

Wasabi Technologies launches the Wasabi Impact Circle, helping partners track and mitigate carbon emissions linked with cloud storage, supporting their customers' sustainability goals.

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