NEWS
Five ways businesses can benefit from automation

IT automation has been on the rise massively in the past few years, offering some big benefits in efficiency and productivity. Brett Cheloff, VP at ConnectWise Automate discusses the major advantages and future of IT automation.

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NEWS
Alexa: how will voice technology change the nature of business?

Enterprise automation built on voice and AI By Rodney Hassard, Global Director of Product Management, Genesys.

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NEWS
RPA: a small yet giant step in the ‘Intelligent’ Automation Journey

There’s no question, AI is set to revolutionise society as we know it. We’ll see unprecedented developments in the public sector and medicine and we’ll realise drastic improvements in the way we do business. Most businesses are now fully aware of the need to start embracing intelligent...

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NEWS
Are Machines the New Face of Customer Service?

If you prefer not to deal with people when shopping, you’re not alone. Mitel’s recent study of 5,000 consumers around the world uncovered that on average a quarter of consumers never want to deal with a human when shopping online. By Shameem Smillie, Contact Centre Sales Manager UKISA.

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NEWS
The modern workplace: where bots must be tamed

From robots in manufacturing facilities to software-based bots and personal assistants like Siri...

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NEWS
How procurement can join the RPA and IoT movement

Organisational departments, from sales and customer service to HR, are reducing their reliance on...

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NEWS
Busy Santa Looks to Live Chat and Chatbots for Better Customer Service

With Black Friday arriving a month ahead of Christmas, and with retail industry analysts saying...

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NEWS
Robotic Process Automation: The most common pitfalls of which to be aware

Imagine this. You come up with an exciting, new and innovative idea for your business and you’re...

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NEWS
How to Ensure Your Chatbot Will Make and Not Break Your CX

With voice technology becoming more and more mainstream, an increasing number of businesses are...

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NEWS
Is your automated technology a threat to customer relationships?

We’ve all been there: trying to call our bank, GP, or utility provider, and having to press an...

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Videos

In this video, DCS talks to Baltimore Aircoil at DCW 2025
In this video, DCS talks to R&M at DCW 2025
Aaron Rees, Senior Vice President, AWS Business at Westcon-Comstor and CEO, Rebura discusses how the channel is poised to grasp the huge growth opportunities presented by the cloud market, but faces certain...
Mike Hoy, CTO, Pulsant, outlines some of the end user uncertainties related to cloud - discussing network connectivity, data sovereignty and data migration concerns. With AI set to ask further cloud questions,...

News

Hornetsecurity to further extend its position as a European cybersecurity champion.
Half of adults also want schools and universities to increase education on data centres.
Exabeam has unveiled Exabeam Nova, an autonomous AI agent delivering actionable intelligence that enables security teams to respond faster to incidents, reduce investigation times by over 50%, and mitigate...
Extended options, automated approvals, and a seamless funding experience provide partners with more ways to address new business opportunities.