NEWS
Five ways businesses can benefit from automation

IT automation has been on the rise massively in the past few years, offering some big benefits in efficiency and productivity. Brett Cheloff, VP at ConnectWise Automate discusses the major advantages and future of IT automation.

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NEWS
Alexa: how will voice technology change the nature of business?

Enterprise automation built on voice and AI By Rodney Hassard, Global Director of Product Management, Genesys.

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NEWS
RPA: a small yet giant step in the ‘Intelligent’ Automation Journey

There’s no question, AI is set to revolutionise society as we know it. We’ll see unprecedented developments in the public sector and medicine and we’ll realise drastic improvements in the way we do business. Most businesses are now fully aware of the need to start embracing intelligent...

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NEWS
Are Machines the New Face of Customer Service?

If you prefer not to deal with people when shopping, you’re not alone. Mitel’s recent study of 5,000 consumers around the world uncovered that on average a quarter of consumers never want to deal with a human when shopping online. By Shameem Smillie, Contact Centre Sales Manager UKISA.

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NEWS
The modern workplace: where bots must be tamed

From robots in manufacturing facilities to software-based bots and personal assistants like Siri...

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NEWS
How procurement can join the RPA and IoT movement

Organisational departments, from sales and customer service to HR, are reducing their reliance on...

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NEWS
Busy Santa Looks to Live Chat and Chatbots for Better Customer Service

With Black Friday arriving a month ahead of Christmas, and with retail industry analysts saying...

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NEWS
Robotic Process Automation: The most common pitfalls of which to be aware

Imagine this. You come up with an exciting, new and innovative idea for your business and you’re...

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NEWS
How to Ensure Your Chatbot Will Make and Not Break Your CX

With voice technology becoming more and more mainstream, an increasing number of businesses are...

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NEWS
Is your automated technology a threat to customer relationships?

We’ve all been there: trying to call our bank, GP, or utility provider, and having to press an...

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Videos

Avi Baum, CTO at Hailo, discusses why AI infrastructure needs are already shifting from centralized to edge, how telcos can evolve and future-proof their business to keep up with that transition, and what’s...
Joe Capes, CEO of LiquidStack, outlines the thinking behind the launch of the company’s GigaModular™ CDU - the industry’s first modular, scalable Coolant Distribution Unit with up to 10MW cooling...
Tom Artinian, CEO and President of TiniFiber, shares the company’s vision and mission which centres on delivering ultra-rugged, high-speed fiber cabling, connectivity, tools, and solutions that enable...
Alexander Goodall, Founder & CEO at Xela Energy, talks through the company’s rebrand from Clean Energy Capital to Xela Energy, an Enterprise Independent Power Producer (EIPP) and a leading UK provider of...

News

Litera's investment in Postilize marks a pivotal advancement in legal business development, transforming data use through AI-powered strategies.
IGEL and Climb Channel Solutions extend their collaborative Treadmill program to foster partner success through enhanced training and opportunities.
Boodil and Transaction Junction team up to offer advanced payment solutions to Shopify merchants across South Africa and Sub-Saharan Africa.
SentinelOne acquires Prompt Security to enhance AI-native cybersecurity, targeting AI-related data protection and secure generative AI usage in enterprises.