NEWS
Five ways businesses can benefit from automation

IT automation has been on the rise massively in the past few years, offering some big benefits in efficiency and productivity. Brett Cheloff, VP at ConnectWise Automate discusses the major advantages and future of IT automation.

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NEWS
Alexa: how will voice technology change the nature of business?

Enterprise automation built on voice and AI By Rodney Hassard, Global Director of Product Management, Genesys.

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NEWS
RPA: a small yet giant step in the ‘Intelligent’ Automation Journey

There’s no question, AI is set to revolutionise society as we know it. We’ll see unprecedented developments in the public sector and medicine and we’ll realise drastic improvements in the way we do business. Most businesses are now fully aware of the need to start embracing intelligent...

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NEWS
Are Machines the New Face of Customer Service?

If you prefer not to deal with people when shopping, you’re not alone. Mitel’s recent study of 5,000 consumers around the world uncovered that on average a quarter of consumers never want to deal with a human when shopping online. By Shameem Smillie, Contact Centre Sales Manager UKISA.

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NEWS
The modern workplace: where bots must be tamed

From robots in manufacturing facilities to software-based bots and personal assistants like Siri...

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NEWS
How procurement can join the RPA and IoT movement

Organisational departments, from sales and customer service to HR, are reducing their reliance on...

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NEWS
Busy Santa Looks to Live Chat and Chatbots for Better Customer Service

With Black Friday arriving a month ahead of Christmas, and with retail industry analysts saying...

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NEWS
Robotic Process Automation: The most common pitfalls of which to be aware

Imagine this. You come up with an exciting, new and innovative idea for your business and you’re...

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NEWS
How to Ensure Your Chatbot Will Make and Not Break Your CX

With voice technology becoming more and more mainstream, an increasing number of businesses are...

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NEWS
Is your automated technology a threat to customer relationships?

We’ve all been there: trying to call our bank, GP, or utility provider, and having to press an...

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Videos

Francisco Almada Lobo, Chief Executive Officer and Co-founder and Jeff Winter, Vice President, Business Strategy, both at Critical Manufacturing, provide some great insights as to the themes covered at the...
Tom Artinian, CEO and President of TiniFiber, shares the company’s vision and mission which centres on delivering ultra-rugged, high-speed fiber cabling, connectivity, tools, and solutions that enable...
Chris Carreiro, CTO, Park Place Technologies, explains why so many AI ambitions are faltering and how organisations can navigate this complex landscape. Core issues to address include the underestimation of...
Meredith Kendrick, Product Line Manager at AFL, explains the company’s DENALI platform – with a particular focus on how it supports increasing fibre density demands in rapidly evolving, GPU-intensive fibre...

News

NiCE and Salesforce integrate further to revolutionise AI-driven customer service, expanding capabilities and unifying platforms.
BSRIA leads the way in RAPF airtightness testing as the sole UKAS-accredited organisation, enhancing air management in data centres with BTS 4/2024.
Explore the transformative power of new payment methods, focusing on the META region's digital evolution and emerging e-commerce trends.
The introduction of AI in business is promising yet challenging. GPT-5 signifies potential growth but highlights the risks without adequate guidance.