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Robot ready reckoner

ONQU Solutions, the business transformation consultancy, has launched a free, online Process Cost Calculator (http://www.onqu.solutions/rpa-process-cost-calculator/ ). The calculator is designed to help an organisation evaluate the true cost, particularly the personnel cost, of running a repeating internal process, as a precursor to assessing the value of automating that process.

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NEWS

RPA programs head to the mainstream in financial services

Yet only 20% of organisations are confident they can measure their successful roll-out and 70% claimed it was hard to get productivity data in the first place.

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Automation Anywhere introduces the Digital Worker

Redefining the workforce for the age of AI, robotics and automation.

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Consumers becoming increasingly comfortable with human-mimicking robots in customer service

As Google Duplex inches closer to becoming a reality, new research by Aspect Software has revealed that over half of consumers (52 per cent) would be comfortable communicating with a customer service robot that closely mimics human behaviour over the phone. While this indicates a growing acceptance of customer service technology that is increasingly human-like, there also remain a number of concerns about the impact this will have on the role of human agents.

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NEWS

Telekom Slovenije selects Bulb Technologies to automate customer care

CEMPRESSO Customer Care deployed to increase the efficiency of service troubleshooting.

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NEWS

RPA and retail

UiPath has issued a new report ‘RPA: The Next Step in Retail Automation’ today. This comprehensive report outlines how RPA is actively reshaping the retail sector worldwide. Leading European retailers have contributed their thoughts on their usage of RPA across multiple functions, from finance to HR, marketing and call centres.

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Lack of skills and complexity of bot management the biggest barriers to scaling up automation and AI programmes

New research finds majority of organizations prioritizing automation skills and cloud-based...

RPA speeds up income support application processing

Implementing Kofax RPA in just three days, municipality now processes 1,500+ applications in...

AI and robots key to transforming customer service

More than two thirds (69%) of business decision-makers in senior management positions say that AI...

Blend is best

50% of consumers want blend of technology and human input in retail experience.

Robot revolution promises 58 million extra jobs in next five years

Latest research from the World Economic Forum forecasts that by 2025, machines will perform more...

Employees don't fear automation and are happy to re-skill

Almost 5,000 knowledge workers and business decision makers share their insight on how RPA is...
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A Global Conversation on Artificial Intelligence

Ethics and AI: can we have both?

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