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Survey reveals industry’s most important digital trends

In a new survey, Chatbots are still at the top spot as the digital trend considered most important for organisations to embrace in the coming months.

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NEWS

Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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NEWS

AI and related technologies could create around 90 million more jobs in China

Around 26% of existing jobs in China could be automated over the next 20 years, but this is projected to be more than offset by job creation of 38%, giving an estimated net gain of 12%.

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NEWS

Robot revolution promises 58 million extra jobs in next five years

Latest research from the World Economic Forum forecasts that by 2025, machines will perform more current work tasks than humans, compared to 71% being performed by humans today.

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Dimension Data launches annual ‘Tech Trends’ forecast for 2019

Digital transformation set to shift from theory to reality in the next 12 months, claims Dimension...

Consumers becoming increasingly comfortable with human-mimicking robots in customer service

As Google Duplex inches closer to becoming a reality, new research by Aspect Software has revealed...

Vontobel scales Appian Robotic Process Automation (RPA) across the company

Swiss investment firm deploys Appian RPA in the cloud to support operational excellence through...

Intelligent automation can unlock $850 million annual value for CSPs

CSPs across North America, Europe, Latin America, EMEA and APAC disclose plans for automation.

Businesses fear becoming ‘irrelevant’ through failing to embrace automation

Seven out of 10 business leaders see the creation of a ‘hybrid’ workforce as their biggest...

Making autonomous data centres a reality

Ultima has launched its Autonomous DC solution to allow datacentres to be run in a fully automated...
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A Global Conversation on Artificial Intelligence

Ethics and AI: can we have both?

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