Blending CRM into Service Desks

Service desks are, in practice, the focal point of dealing with customers, so in the view of Sunrise Software, that makes the right focal point for a platform model that includes CRM

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Intermedia targets EMEA partners

The cloud service provider sees building a broad partner as key to building an EMEA empire

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Finding hashtag vulnerabilities

There have been some spectacular hacking attacks recently that have started with hackers finding a poorly defended machine in a network, so CyberArk is now aiming to plug the hole

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Time to get agile in a Cloud-based Office

Offering a range of benefits, Office 365, Microsoft’s Cloud-based business software is proving to be a powerful tool for SMEs seeking a more agile approach.

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Kiddicare ends tape backup challenges

Active8IT has deployed Asigra Cloud Backup™ at Kiddicare (www.kiddicare.com), a leading parent and baby equipment retailer. Kiddicare selected Asigra to address its management and data growth challenges with a more user-friendly solution that would scale easily over time and provide peace of mind with offsite data recovery.

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Novell receives PinkVERIFYcertification for Novell Service Desk

Novell to demo Service Desk with its new ITIL certification at Pink Elephant 2014.

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Research from CSI finds that issues with cloud migration is still one of the most common reasons...
Panel agrees that businesses must adjust to ever-increasing expectations of customers.
Six Degrees’ industry leading secure cloud services enable firms to deploy Whistlebrook’s...
Global technology provider Arrow Electronics launches a fully managed service to help customers...
Palo Alto Networks is delivering innovations to Prisma® Cloud to help organizations ensure no...
Enterprise technology spending to double to more than ?1 trillion by 2025, Traditional...
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Solve 2015: London - Andy Williams, Rackspace

Solve London - How Great Support Matters in a SaaS World.

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