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3 out of 4 of European businesses have invested in AI for CX

75% of business executives are using artificial intelligence for customer experience (AI for CX), but only 20% of business executives rate their own contact centre as delivering industry leading CX, according to latest research by Davies Hickman for Odigo, a leading global provider of Contact Centre as a Service (CCaaS) solutions. The findings also reveal European executives see investing in cloud and AI as becoming central to CX strategy.

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NEWS

Skills gap threatens digital transformation

Competing priorities and skills shortages in IoT, AI/ML data science and robotics undermine potential progress in IT/OT convergence and security.

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NEWS

DX investment boosts employee wellbeing

Employees from organisations with high quality DEX report over 75% less downtime and are 30% less likely to leave their employers.

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NEWS

Companies shift 'left and right' for quality, secure application code

The balance of deploying secure applications vs. time to market continues to be the biggest risk to organizations.

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NEWS

Responsible AI - a top management issue

While 84% of global executives believe responsible AI (RAI) should be on top management agendas, only 25% have comprehensive RAI programs in place, as shown in a joint study published today by MIT Sloan Management Review (MIT SMR) and Boston Consulting Group (BCG).

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NEWS

Derby and Burton NHS choose BridgeHead to retire legacy applications

The Trust has selected BridgeHead’s HealthStore® Independent Clinical Archive to underpin its application decommissioning programme whilst ensuring all data remains accessible throughout its 25-year retention period.

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89% of UK tech operations to be hosted off-premise

Plans for hybrid working and future tech investment are calling into question the need for...

Wärtsilä to digitalise Associated British Ports’ maritime operations

Comprehensive agreement includes provision of Vessel Traffic Services and Port Management...

IT and business compete for the Digital Transformation crown

IT departments and business decision makers are not aligned when it comes to owning and driving...

Return on relationships: The metric every business leader should be tracking in 2024

New research from Gamma reveals the tactics successful businesses are using to stay ahead, with...

Vattenfall Solar Team laps competition with Citrix

Team leverages digital workspace technology to ensure solar-powered car and drivers perform at the...

Wipro extends relationship with the John Lewis Partnership

Wipro will modernise their IT landscape as a foundation for wider business transformation.
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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