NEWS

Harnessing AI alignment: unlocking billions in workplace value

Better AI alignment could considerably enhance productivity and operational efficiency, unlocking billions in value for UK enterprises.

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NEWS

The impact of Agentic AI on the future of customer service

New insights examine how agentic AI is being adopted in customer service and its impact on operational workflows.

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NEWS

iManage report highlights gap between AI adoption and knowledge maturity

iManage’s latest report examines the relationship between knowledge management maturity and AI adoption.

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NEWS

Hexnode updates Genie AI with advanced device management features

Hexnode unveils a update to its Genie AI, offering improved device insights and automated remediation for efficient management.

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NEWS

A deep dive into Huntress's 2026 Cyber Threat Report

Delving deep into the organised playbook of modern cybercrime, this article exposes the scale and sophistication transforming cyber criminals into a global force.

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NEWS

European Parliament suspends AI features over data security concerns

The European Parliament has disabled AI features on official devices due to data security concerns involving external cloud servers.

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Leading global tire manufacturer and longtime JDA customer deploys JDA Sales & Operations Planning...
Cequence Security introduces the AI Gateway to bridge AI agents with enterprise applications,...
The numbers are in, and they paint a picture of transformation at unprecedented scale. As MIT's...
The fast growth startup expanded its use of Freshworks’ ITSM platform Freshservice across...
Throughout the COVID-19 pandemic, Certero have been supporting organizations across the globe with...
CIMPOR, in collaboration with Vodafone Portugal and Ericsson, has completed a deployment of private...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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