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IT Management + Service

NEWS

Less than half of digital initiatives are successful

On average, only 48% of digital initiatives meet or exceed business outcome targets, according to Gartner, Inc.’s annual global survey of more than 3,100 CIOs and technology executives, and more than 1,100 executive leaders outside of IT (CxOs). A cohort of CIOs and CxOs, known as the “Digital Vanguard,” has the highest achievement rate, where 71% of their digital initiatives meet or exceed business outcome targets.

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NEWS

Freshworks unveils AI Agent to improve the customer and employee experience

Deployed in minutes without code or consultants, Freddy AI Agent delivers fast time to value, autonomously resolving 40%+ of beta users' tickets.

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NEWS

Report highlights the benefits of being an observability leader

Splunk has released The State of Observability 2024 report in collaboration with Enterprise Strategy Group (ESG).

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NEWS

Research uncovers root causes of AI and automation implementation delays

99.7% of organizations recognize AI's potential to overcome IT challenges and drive efficiency, but gap between interest and execution persists.

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NEWS

Qualys debuts Risk Operations Centre (ROC) in the Cloud

Qualys Enterprise TruRisk Management redefines cyber risk operations by unifying diverse security solutions for prioritisation and actionable remediation.

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NEWS

Opengear further simplifies IT management complexity

Opengear has introduced two new advanced offerings. These innovative solutions will simplify initial setup with zero-touch provisioning and ensure access to IT infrastructure. Opengear continues to be an IT industry leader by providing a highly secure and easy-to-use management solution that reinforces its commitment to supporting IT professionals around the globe.

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LogMeIn introduces Bold360 Helpdesk

AI-powered solution reduces repetitive, manual IT and HR support efforts to get work done more...

USU simplifies IT service management

Hitachi Vantara says that USU, one of Europe’s largest vendors of IT and knowledge management...

Continuous compliance, continuous deployment, and incident remediation

New Puppet product updates reaffirm the company’s vision for abstracting complexities and...

Turning process insights into action

Celonis has introduced the Celonis Intelligent Business Cloud. The Celonis Intelligent Business...

ServiceNow introduces new version of the Now Platform

Now Platform Quebec release features new Creator Workflows and App Engine Studio to accelerate the...

Improving service resiliency and incident automation

One of Arizona’s largest utility providers, Salt River Project, has adopted the ScienceLogic SL1...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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