Digitalisation World

TrueSight: Cerner's Goals for Capacity Management

Published in IT Management + Service

Justin Martin, lead of capacity management team at Cerner, talks about his goals for the capacity management team – staying ahead of the business needs.

VIDEO

TrueSight: BizOps for Capacity Management

Published in IT Management + Service

Cerner has applied DevOps principles to their capacity management practice – and call it BizOps. This new BizOps model allows them to better service their internal clients – faster, more accurate recommendations that have built the trusted relationships needed for fast, efficient service.

VIDEO

Stephane Zantain on Customer Engagement

Published in Digital Business Internet of Things IT Management + Service

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service

TrueSight: Cerner's Goals for Capacity Management

TrueSight: BizOps for Capacity Management

Stephane Zantain on Customer Engagement

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Latest Video

Stephane Zantain on Customer Engagement