NEWS

Dimension Data launches annual ‘Tech Trends’ forecast for 2019

Digital transformation set to shift from theory to reality in the next 12 months, claims Dimension Data in new report focusing on customer experience, cybersecurity, digital and technology futures.

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NEWS

Businesses set to miss out on the true benefits of automation

New Capgemini report reveals that upskilling programs help fulfil automation’s productivity potential, saving organizations millions of dollars a year.

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NEWS

Automate or die?

Automation enables agility, increases speed, and drives top-line revenue while freeing up resources and budgets to focus on more strategic tasks

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NEWS

Market giants open up about their move towards automation

FTSE 100 annual reports show growth in application of robotic technologies across various industries.

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BLOG

Robotic Process Automation: The most common pitfalls of which to be aware

Imagine this. You come up with an exciting, new and innovative idea for your business and you’re excited to see it come to life. But, when you actually get the ball rolling, the process is longer than anticipated. This means more time is wasted and the team can often become demotivated. There’s nothing worse than timelines taking longer than anticipated. By Joanne Taylor, Director of Digital Innovation at Software AG.

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BLOG

How to Ensure Your Chatbot Will Make and Not Break Your CX

With voice technology becoming more and more mainstream, an increasing number of businesses are turning to chatbots to streamline their customer services and decrease costs. While chatbots as customer service agents are gaining ground, businesses still need to overcome a series of challenges when deploying this technology, mainly due to the way that chatbots have been designed to operate up to now. By Progress.

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New strategic partnership and technology integration enables organisations to simplify end-to-end...
With new support for RPA, BMC Helix will enable enterprises to leverage bots to automate service...
Almost two thirds (65%) of contact centre employees believe that the introduction of automation and...
Blue Prism has closed its acquisition of Thoughtonomy. With the acquisition complete, Thoughtonomy,...
Ergomed has outlined PrimeVigilance’s strategic collaboration with Automation Anywhere, a global...
From 2020 to 2022 almost 2 million new units of industrial robots are expected to be installed in...
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