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AI makes for happier customers?

NICE has published the 2024 International Happiness Index, its inaugural research which highlights the opportunity gap between consumer demands and what businesses are delivering when it comes to CX. The index found most consumers believe if organisations leverage digital and AI solutions in customer service, it can close the gap and make them happier and more loyal consumers.

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A New Workpl-AI-ce Conundrum

By Mark Nutt Senior Vice President, International Sales at Veritas Technologies.

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NEWS

New data begs the question - is an AI power struggle in the C-suite imminent?

More than 69% of executives expect to spearhead their organisation’s AI efforts.

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NEWS

More than two thirds of organisations say network security threats have increased

Hybrid working and infrastructure complexity continue to present significant network management challenges.

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NEWS

20th SAS Plugfest demonstrates successful collaboration and innovation

The SNIA STA forum (STA) has announced completion of the twentieth Serial Attached SCSI (SAS) Plugfest, showcasing the collaborative and innovative spirit of industry-leading companies around 24G SAS. The plugfest brought together eight SAS equipment manufacturers in Austin, Texas, and was co-located with SNIA Regional SDC Austin for the first time. Test results were audited by an independent engineering consultant.

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NEWS

Europe lags behind North America in AI race

New research reveals North America leads in AI-driven product innovation but Europe seeks to make up gap with user-first approach.

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82% of firms pressing ahead with investment in AI despite 50%

A lack of organisational expertise and lagging regulation could hamper AI adoption, according to...

Silos and inconsistency top list of data challenges for global IT leaders

New research from Confluent sees IT leaders share their biggest data challenges.

Organisations must prioritise resilience strategies

Survey reveals urgent need for prioritization of network and security architecture transformation...

Global security leaders are losing ground in the race against cybercrime

New research shows 1 in 3 organisations were unable to detect a breach in the last 12 months, with...

Softcat reveals UK&I organisations’ biggest strategic and technology priorities in 2025

Softcat has released its annual Business Tech Report. Drawing on responses from 3,870 organisations...

Amdocs and BMC Forge Global Alliance for Connected Digital Ops

New partnership between Amdocs and BMC targets telecommunications and financial sectors, aiming to...
Latest Video

Hybrid working 2.0 is here – don’t panic!

Neil Patel, Director, European Marketing & Business Development, and Alan Jones, Consumer Solutions & Marketing Manager, UK&I, both at D-Link Europe Ltd, discuss the practicalities of hybrid working, with particular reference to ways in which the home office can be upgraded to ensure an optimised, secure IT environment which, in turn, will lead to an optimised employee experience.

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