Self-service

Part of LANDesk’s visionary Total User Management solution, this latest release of LANDesk Service Desk delivers user-oriented IT for the service desk through ease-of-use, configuration and deployment, while providing greater confidence and functionality within IT and support. Service Desk 7.6 empowers the end user to access the service desk from any location, any device and at any time through Mobile Self Service, enhancing efficiency and productivity for both the service desk and the end user.

LANDesk Service Desk 7.6 provides the only IT Service Management (ITSM) solution that inspires user confidence through process-driven, user-oriented IT on a global scale for IT organisations looking to improve user satisfaction. Through Mobile Self Service, end users have instant access to the service desk from their smartphone or tablet device, where they can quickly view information, log and track interactions with the service desk, as well as perform any actions required for any IT or business processes. With the ability to access troubleshooting tips and suggestions for solving the problem at hand, Mobile Self Service empowers not only the end user but reduces the more tedious and time-consuming workload for of the IT department.

Further Mobile Self Service capabilities include:
· A clean, simple, touch user Interface (UI) providing a consumer-standard experience
· Publish and present personalised, relevant real-time summaries of key data, allowing rapid distribution of IT/business information to end users wherever they are
· Follows service desk process and policy
· Get to work quickly – no client to install or synchronisation needed; service desk covers all major operating systems and runs on any browser
· Accessible by group or role, ensuring control of the service delivery
· Scalability and flexibility ensure that Service Desk grows with you as your business needs change

“We recognise that today’s workforce expects the convenience of being able to work in the way that suits them,” said Steve Daly, CEO, LANDesk Software. “With the Mobile Self Service functionality of Service Desk 7.6, we’ve given end users continued access to work anywhere, from any device, whenever they need to, through this functionality. This increase in productivity doesn’t just impact the end user but it also positively impacts the productivity of the IT department. By enabling the end user, IT is able to focus on service improvement and providing quick resolution to end users – all without taking away IT’s control and visibility into the end user environment.”
Through LANDesk’s ITSM solution, organisations are not only gaining all the advantages of mobile self service but also the confidence that LANDesk Service Desk has been independently ITIL v3 verified to the highest level. With ITIL-verification, Service Desk users can gain access to full process capabilities as described in the ITIL framework. Addressing the need for collaboration between users and IT, Service Desk 7.6 also enables end users to directly reach peers or the service desk through social collaboration, accomplishing process-driven productivity and flexibility.

Other key components of Service Desk 7.6:
· Multilingual ITSM
· Test to Live functionality
· Rapid Systems Management Automation and Integration
· Dynamic Windows
· Enhanced Schedule Management