NEWS
Customer service - the future is virtual

Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner, Inc.

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Where next for the agritech revolution?

The race is on to become the dominant digital platform in the agriculture sector, harnessing technologies that boost agricultural productivity through data capture and integration, according to new research from PA Consulting Group.

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NEWS
Gatwick is world’s first major airport to introduce a cloud-based Flight Information System

Gatwick’s 1200 cloud-based screens take up only 3Mbps – making the system extremely fast and responsive.

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Filestream’s EDMS supports GDPR compliance and rapid business growth at Kingsley Healthcare

File Stream integrates with DocuSign to provide a digital signature and contract exchange solution for patients and staff.

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NEWS
Sharp rise in concern over digital threats

Lack of internal resources and exploding cybercrime a ‘perfect storm’ for CISOs and their...

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European Commission awards Wiraya ˆ2m to stimulate artificial intelligence innovation in Europe

Wiraya Activation Intelligence will use machine learning to help mobile operators serve millions of...

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NEWS
Digital workplace survey – poor communication is reducing staff productivity

A major digital workplace survey of senior IT executives - across 100 medium to large...

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South Gloucestershire selects Civica Digital as transformation partner

New contract with Civica Digital will help boost customer satisfaction and future-proof the council.

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NEWS
Self-service and AI are redefining how consumers view customer service

Two-thirds (66%) of UK consumers would choose text-based channels over speaking with a live...

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NEWS
Inertia threatens digital change

A new report released by Harvard Business Review Analytic Services in association with DXC...

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Digital platform offers Robotic Process Automation as a Service

DXC Technology has launched DXC Agile Process Automation (APA), a new digital platform that...

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NEWS
Two thirds of channel companies eager to enter into new partnerships

Nearly two thirds (61%) of channel businesses are looking for new companies to partner with...

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NEWS
Six ways AI will develop in 2018

By Kriti Sharma. VP, Artificial Intelligence at Sage.

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NEWS
EIU report forecasts impact of machine learning to 2030

Australia’s economy benefits the most from machine learning under scenarios which assume...

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Videos

Data Centre World Asia 2025
Data Centre World Asia 2025
Mark Jow, Gigamon Technical Evangelist, discusses the company’s recent report, “CISO Insights: Recalibrating Risk in the Age of AI”, which reveals how global CISOs are reshaping 2026 cybersecurity...
Daniel Thorpe, Head of EMEA Data Centre Research at JLL, discusses the scale of demand for UK data centre real estate driven by AI, alongside the challenges and opportunities around power availability.

Expert Opinions

By Gordon Johnson, Senior CFD Manager, Subzero Engineering.
By David Higgins, Senior Director - Field Technology Office, CyberArk.
The data centre market is booming thanks to AI. According to Goldman Sachs, the explosion in generative AI means demand for data could increase 50 per cent by 2027 and by as much as 165 per cent by the end of...