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Freshworks’ annual IT Service Management Benchmark Report reveals how automation, virtual agents, and chatbots helped companies delight employees in the remote and hybrid work era.
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Research commissioned by Lenovo reveals CIOs are more involved than ever before in areas outside their traditional technology purview, such as business model transformation, corporate strategy, and sustainability.
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Upgraded on-prem solution features a streamlined user interface, server and storage management capabilities, and 90% noise reduction for customers.
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New Relic’s service level management experience helps developers, operators and executives monitor uptime and reliability of all their software systems with one-click SLO and SLI setup, powerful recommendations, unified health reports and alerts for no additional cost.
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Extensive, long-term framework agreement with eight-figure total volume.
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Park Place Technologies has acquired Reliant Technology, a third-party maintenance, support and...
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New coverage for Microsoft Azure and Google Cloud functions, in addition to existing coverage for...
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Service Leadership has announced an expanded partnership with Sea-Level Operations, a leading...
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Park Place Technologies has strengthened its software portfolio with the purchase of...
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Skillsoft’s Lean Into Learning: 2021 Annual Learning Report provides data and guidance for...
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Automated IOT monitoring tech ensures critical equipment uptime and HACCP regulatory compliance.
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Deal will see the Now Platform implemented to support Asda’s 140,000-strong colleagues improve...
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Disparate tools and a reliance on manual processes lead IT teams to waste nearly half (42%) of...
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Gamma is one of the first users of Highlight’s Grid View.
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