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Digital Newsletter
Each week our editor Phil Alsop rounds up the most popular articles, videos and expert opinions. We compile this into a Digital Newsletter and send it straight to your inbox every week.
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The Digitalisation World Video magazine contains the latest Zoom interviews with experts in the industry.
Arvind Parthiban, CEO and Co-founder of SuperOps, discusses the recent launch of Monica, an AI-powered SuperCompanion designed specifically for MSPs. Arvind explains that Monica is ‘not just another’ AI chatbot—as an AI SuperCompanion she elevates MSP productivity, boosts profitability, and enhances efficiencies through personalized and hyper-contextualized insights and solutions.
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Kirsty Biddiscombe, AI, ML and Data Analytics lead for NetApp EMEA, discusses the challenges and opportunities of enterprise AI - with the focus very much on the current skills shortage.
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Tim Whiteley, Cofounder of Inevidesk, has added three new partners to its channel partner programme, as part of its commitment to bringing the benefits of virtual desktop infrastructure (VDI) to the widest possible range of organisations and users, from office workers to those with the highest graphical demands. By challenging the limitations of traditional public cloud and big tech offerings, Inevidesk enables its partners to offer high-performance VDI at an accessible price point.
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Ian Wood, Senior Director Sales Engineering, Northern Europe Commvault, talks through the highlights of the recent Commvault SHIFT event, which included the launch of Cloud Rewind, which gives cloud-first organisations a secret weapon to transform their cyber resilience capabilities, the availability of the Commvault Cloud cyber resilience platform on AWS and an expanded relationship with Google Cloud. Ian also discusses the findings of Commvault’s recent Cyber Recovery Readiness Report, contrasting the approaches of the most cyber-resilient organisations with those which are less well-prepared to deal with a security breach.
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Jason Kemsley, Chief Revenue Officer and Co-Founder, Uptime, discusses the recent UptimeLIVE event, which delivered practical recommendations to help MSPs break through existing growth barriers, moving beyond technical expertise to explore the foundational skills and business acumen needed to excel in today’s market. Jason explains the Emerging MSP model: a new type of Managed Service Provider that outsources operations to accelerate growth and scalability, focuses on the future for IT helpdesks and has some words of wisdom to offer when it comes to AI.
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Jeff Borrman, CEO, Bioscope Technologies, explains the Bioleaching and Bio-refining processes it is developing at industrial scale for the sustainable recovery of base and precious metals from printed circuit boards (PCBs). Bioscope technology will replace traditional treatments that use high-temperature and chemical recovery and is as close to zero-emission as possible, without offsetting. The company is making a multimillion-pound investment in plant and machinery across its four UK PCB recovery and processing facilities as it anticipates a huge growth in industrial scale, sustainable recovery of precious metals.
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Andy Venables, Chief Technology Officer & Co-Founder of POPX, discusses some of the challenges facing MSPs today, including providing a modern or digital service desk experience, managing service delivery in today’s highly complex IT environment and accessing the integration support required when acquiring other Channel organisations. Andy also explains how POPX adds significant value and support to MSPs who are wanting to access the full potential of the highly regarded ServiceNow platform.
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Tom Fairbairn, Distinguished Engineer at Solace, explains how Absolics is using the Solace PubSub+ Platform to establish a real-time information flow across all enterprise applications in its US factory. Absolics is now able to manage its entire API and events environment through one integrated solution, delivering a more automated data streaming and management process with high throughput and no downtime – allowing the company to make faster and more well-informed decisions.
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Louise Lahiff, COO of Version 1, shares her thoughts and insights on being a female leader in the tech industry, reflecting on the changes she has seen in her time working in a range of technical and HR roles, including her her appointment as the first female board member at the company.
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Steven Wood, Director, Solution Consulting (EMEA), OpenText Cybersecurity, discusses the results of the company’s recent Cybersecurity Global Managed Security survey, with AI, automation and integration very much in focus; before explaining how the company’s Pillr acquisition and its focus on key cyber resilience pillars is delivering a first class, composable cybersecurity platform for MSPs and MSSPs alike.
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Vladimir Goliashev, Director of MSSP and MDR of Group-IB, explains why threat intelligence, as part of an overall Unified Risk Platform, is one of the best tools available to help MSPs and MSSPs to help their customers to address the ongoing cybersecurity challenge, primarily by enabling much-better decision-making.
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Ben Rogers, Sales Manager, CloudBilling, explains the ways in which the company helps MSPs to overcome multiple billing challenges by providing automation, standardisation and reducing complexity. CloudBilling also offers significant added value with continuously developing business intelligence and data analytics services. MSPs attending our forthcoming flagship, London Managed Services Summit will have a chance to discuss their own billing challenges and requirements with CloudBilling in person.
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Carl Berry, Channel Director NW EMEA, at cloud and app security company, F5, to discuss why partner strategies need to evolve in the face of the increasingly competitive market. Carl also comments on where he believes the opportunities lie for the channel ecosystem to diversify and stand out from competitors, with being channel-first, staying laser focused and understanding and addressing customer pain points put forward as key objectives – and shares a couple of partner examples, explaining how F5 is working with both Computacenter and Bluefort Security.
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Michael Crean, Senior Vice President Managed Security Services and Spencer Starkey, Executive VP of Sales and Head of EMEA Channels, both at SonicWall, provide a comprehensive update on the company’s Channel strategy - reporting on the recent Elevate events, some company acquisitions and channel initiatives, the launch of the SonicPlatform, as well as discussing the findings of several cybersecurity research reports. The overwhelming message seems to be that end users are looking for help when it comes to building and optimising their cybersecurity strategies, providing a great business opportunity for both MSPs and specialist MSSPs.
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Chris Peterson, Vice President of Global Channels at Veracode, explains how the enhancements to Veracode’s Velocity Partner and Partner Technical Certification Programmes are a direct result of partner feedback and tailored to meet their varying levels of engagement, investment and needs. The clarity and simplicity of the programme will allow Veracode’s customers to focus more on delivering value and less on navigating complexities, as well as driving advancements in application risk management.
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