Bias in customer service is a problem, but could Artificial Intelligence and Robots save the day?

It’s National Customer Service Week this week, and one of the key themes being discussed is the use of AI technology and chatbots for serving customers. One big debate for the week is whether chatbots will or will not eliminate any inadvertent bias in how customers are treated.

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Digital Workplace uses Blockchain

Invotra, providers of secure digital communications platforms for enterprises, has launched what it says is the first ever digital workplace that utilises blockchain.

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NIIT Technologies appoints Gautam Samanta as its European Head

NIIT Technologies Limited, a leading global IT solutions organization, has appointed Gautam Samanta as the head of Europe. In this role, Gautam will be responsible for spearheading the Company's growth in the Europe region and will be based in London.

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IT insights from SMBs

Annual survey of SMB and midmarket enterprises highlights growing maturity of those IT organisations achieving operational excellence and the key metrics for highest performing enterprises.

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NEWS

IOT projects on the increase

Vodafone has published its fifth annual IoT Barometer Report  – the leading global survey of business sentiment regarding investment and innovation in the Internet of Things.

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Smart devices can save lives and money

Acqueon calls for the adoption of connected pill boxes to help the NHS improve patient care and reduce costs.

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The world’s leading Internet Exchange operators to introduce new cutting-edge 100G LR-1...
New research from Manhattan Associates shows 97% of supply chain professionals believe their IT...
TCS secures an expanded five-year contract with Weatherford, focusing on AI-driven solutions to...
Over one third (35 per cent) of workers have reported feeling closer to colleagues, and...
87% of pharmaceutical manufacturing companies admit they have a poor digital culture and know it...
New research following Mobile World Congress shows uptick in application services implementation to...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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