NEWS

Using AI to resolve IT support issues

Servicely.ai will improve self-service resolution by up to 75% and reduce Service Agent call handle time by over 200% using AI powered automation.

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NEWS

Delivering cloud business insights

Bizagi launches a wide range of platform enhancements to accelerate intelligence and integration in enterprise automation initiatives.

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NEWS

Spreadsheets still being used to track IT assets

Ivanti has released survey results highlighting the challenges faced by IT organisations when it comes to aligning their IT Service Management (ITSM) and IT Asset Management (ITAM) processes

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NEWS

A better end user experience for network analytics

ENA V18 delivers high-impact network management to IT groups, powered by Google Maps-based geolocation and enhanced application path tracking.

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NEWS

Network and application performance visibility to drive business innovation

Over 80% of C-Suite, business and IT decision makers believe that digital performance is critical to business growth.

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NEWS

Database performance monitoring for the cloud

Before-and-after analysis and one-second root cause granularity for open-source and NoSQL databases, including MongoDB and PostgreSQL; uniquely enabling SolarWinds customers to manage databases through single provider.

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Automated assurance software rapidly resolves network issues and improves service reliability.
Park Place Technologies is strengthening its Professional Services portfolio with offerings...
The Now Platform Rome release empowers organisations like City of Santa Monica, Deloitte, DnB Bank,...
Catchpoint has introduced a new set of innovative capabilities to advance its Internet Performance...
BMC embeds GPT across AI-driven service and operations management portfolio.
Nutanix has expanded integration with the leading digital workflow company ServiceNow, as well as...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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