Digitalisation World

New study spotlights divide between businesses and consumers over definition of "good" customer experience

Published in Digital Business

LogMeIn's 2018 AI Customer Experience Study shows average time to resolution is nearly 3X higher than customers find acceptable.

Published in Digital Business

Forrn years, accounting has been dubbed the language of business. Where rnhumans communicate our feelings through language in written and verbal rnform, businesses express themselves through accounting statements. But rnall that's changing. And fast. As companies turn their...

Published in Digital Business

Thern advent of technology has turned the UK retail sector on its head rnproviding greater value, greater convenience and greater variety, all rnfrom the comfort of our own homes. The downfall of this growing rnprominence of e-commerce in our shopping and spending habits is that we're seeing more...

Published in Digital Business

Onlinern electrical retailer, AO.com, is future-proofing its IT operations with rncloud and managed service provider, ANS Group, by adopting a Microsoft rnAzure Site Recovery solution.

Digital Business News Videos Expert Opinions

New study spotlights divide between businesses and consumers over definition of "good" customer experience

What's the new language of business? Hint, it's no longer accounting....

Death of the high street 50% of all retail could move online by 2044

AO.com reinforces digital resilience with ANS Group

Capgemini launches ‘Capgemini Invent’, a new digital innovation, consulting and transformation global business line

Governments making slow digital progress

Travel providers must bridge the personlisation gap

Balance needed between shoppers’ demands and privacy concerns

Gartner identifies data management 'trigger' technologies

Cisco unveils server for Artificial Intelligence and Machine Learning

CFOs play critical role in driving digital disruption

oneclick partners with Levett Consultancy

The death of the high street - challenge and opportunity

A healthy data opportunity

Hackney Council can now build mobile applications 50 percent faster

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“Paranoid” Security, AI Risks, and the Future of MSSPs

Honeywell and LS Electric at DCW Asia

Expert Opinions

Speed, Scale, and AI: How Modular Construction Is Enabling Data Centre Builders to Meet the Moment

Channel trends in 2026 – don’t miss the new opportunities

Smarter transformations: how AI can lighten the load

Why channel partners can’t afford to ignore first-party data