Digital Business News Videos Expert Opinions

Advanced use of automation to double in Europe by 2020

By 2020, 92 percent of European companies will have deployed Robotic Process Automation (RPA) to streamline business processes.

AI predicts World Cup glory for Brazil but gives England just 5.7% chance of victory

AI-powered analysis of 38,000 international matches and 1 million tournament simulations gives Three Lions little hope for joy in Russia.

DADI CDN powers content distribution into the decentralised era

Huawei launches IoT and AI products

Huawei has released its latest IoT and AI products to help enterprises create intelligent and connectivity genes to build digital neurons and accelerate digital enterprise transformation.

B2B businesses are underestimating customer service and must learn from the B2C approach

The continuing consumerisation of business customers has fundamentally shifted organisational...

AI Pioneers Forum launched to develop AI manifesto

IPsoft, together with other technology leaders, has founded the Global AI Leadership Pioneers...

R_Block & DREAM form partnership

Giving developers reputation control and make the decentralised identity reality.

Service data - the key to success?

Asset and service data will have a gravitational pull beyond service departments, putting a new...

Life sciences lag behind with AI

Life science professionals highlight technology and healthcare as collaboration priorities for...

BBVA selects IPsoft to automate its customer support services

BBVA and IPsofthave form ed a partnership for the joint development of a new generation of...

Majority of businesses missing sales and revenue as a result of inefficient marketing technology

Nearly all respondents cite a lack of maturity in their marketing technology and poor...

Failing to meet customer expectations

Nearly two-thirds of respondents in the UK (58%) say more work is needed by companies to improve...

93 per cent of businesses cannot use analytics to predict individual customers’ needs

Lack of predictive analytics traps customers in vicious cycles based on their past selves.

BMC delivers Cognitive Service Management

End-to-end multi-cloud SaaS offering reinvents traditional ITSM to support container-based...

Half of organisations set for major procurement and supply chain AI investment within two years

However, an independent research study commissioned by Ivalua reveals that poor data quality could...