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IT Management + Service News Videos Expert Opinions

NEWS
Riverbed launches Alluvio IQ Unified Observability Service

New cloud-native, SaaS-delivered service to help IT teams address the challenges caused by today’s complex IT environments, resource constraints, and data silos through AI and machine learning.

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NEWS
Rising customer expectations makes “exceptional” the new service baseline

New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies say customer service has a direct impact on business performance.

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NEWS
Two-thirds of European SMBs yet to fully optimise their business for hybrid working

New Dynabook research shows almost half of European SMBs are losing at least 12 working days a year per employee to IT downtime.

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NEWS
Majority of IT professionals investing just 20% of their budget in IT management

SolarWinds IT Trends Report 2022 reveals progress is hampered by low investment.

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NEWS
Freshworks empowers Databricks

The fast growth startup expanded its use of Freshworks’ ITSM platform Freshservice across...

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NEWS
Dynatrace extends cloud security

New runtime environment vulnerability analytics and support for the Go programming language...

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NEWS
Paessler reveals the biggest frustrations and challenges for IT system administrators

False positives and incorrect notifications about possible problems are the main source of...

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NEWS
New Relic launches Agentless Monitoring for SAP solutions

All SAP customers can now enable industry leading observability for their SAP infrastructure,...

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NEWS
Unified observability a key productivity and CX driver

A new survey from leading market research firm IDC reveals that a unified view of digital...

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NEWS
Survey identifies key database monitoring challenges

A sector analysis of the results from a major database monitoring survey has revealed how and why...

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NEWS
DORA metrics accelerate the mainframe DevOps journey

New enhancements include Venafi integration for better security controls.

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NEWS
ScienceLogic expands reach to South Africa amid demand for AIOps

ScienceLogic appoints Corr-Serve as value added distributor to bolster AIOps managed services...

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NEWS
Centrica modernises applications with VMware Tanzu

VMware is empowering Centrica in its mission to help customers live sustainably, simply, and...

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NEWS
BT doubles down on AIOps with Dynatrace

BT’s Digital unit is partnering with Dynatrace, making it a core component of a new service...

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NEWS
Modernisation cannot succeed without observability

This year's VMware State of Observability report notes an increase in organizations recognizing the...

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Videos

Partner enablement, AI services, and lessons from Alteryx’s McLaren partnership

Rishi Kapoor, WW Partner Sales Engineering Leader at Alteryx, shares how Alteryx One and the Partner SE model enable MSPs to transition from infrastructure management to high-value data and AI services. From...

Aprovis at DCW Asia - Part 2

DCW Asia 2025 - Part 2 of 3

From PSTN switch-off to MSP opportunity

Will Morey, Managing Director at Gamma, explains why PSTN migration is a scale problem for MSPs, not a technical one. He shows how structured journeys, partner support, and integrated platforms turn forced...

“Paranoid” Security, AI Risks, and the Future of MSSPs

Martin Jakobsen, Founder and Director of Cybanetix, explains how his team takes a “paranoid” security approach, using AI, automation, and analyst training to proactively detect threats. He discusses why...

Expert Opinions

Why identity, not perimeter, is the new battleground for UK Cybersecurity

By James Gillies, Head of Cyber Security at Logicalis UK&I.

Unlocking AI's true potential: why high-quality first-party data and orchestration drive real business value

By Dan Salinas, COO, Lakeside Software.

FIRE SAFETY AT SCALE: PROTECTING MODERN DATA CENTER CONSTRUCTION SITES

As data center construction across North America accelerates, projects are becoming larger, faster and more complex than ever before – and the consequences of getting fire safety wrong have never been...

When geopolitical tensions meet climate change: why contingency planning is no longer optional

By Sean McDevitt, Business Development Leader ICS Cool Energy UK.

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