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A new benchmark for high-density multi-fibre testing

Nigel Hedges, Application and Technical Specialist at Fluke Networks explains that, as fibre density increases and performance margins tighten; driven by AI, cloud, and next-generation digital infrastructure, contractors face mounting pressure to test and certify complex fibre systems quickly and accurately. Fluke Networks has launched CertiFiber™ Max, said to be the industry’s first third-generation optical loss test set (OLTS) designed to meet these. Built on the trusted Versiv™ platform and integrated with LinkWare™, CertiFiber Max enables technicians to certify up to 24 fibres in under one second.

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Spark set to revolutionise the IT service desk

Denis Schertenleib, Nexthink’s Senior Director of Product, believes that the IT service desk won’t survive the next five years and that agentic AI will be the future of IT support. He also discusses Nexthink’s newly launched personal AI agent, powered by DEX data, which resolves common IT issues in seconds and delivers a 77% first-contact resolution rate.

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From firefighting to frameworks: Helping MSPs scale with operational maturity

In this interview, Devang Mehta, Co-Founder & Director of Operations and Customer Success at Infrassist, explains how MSPs can move beyond reactive operations to build structured, scalable frameworks for growth. He shares how automation frees engineers to focus on higher-value strategic initiatives that drive customer success and long-term growth.

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How tier two locations are changing data centre planning

Christina Mertens, vice president of business development, EMEA, at VIRTUS Data Centres, explains that, for data centre operators, the question is no longer only where capacity can be deployed quickly, but where it can be sustained, expanded and operated reliably over long time horizons. This shift has brought tier two locations into sharper focus. These locations are not replacing core markets, but they are increasingly shaping how new capacity is planned and managed over time.

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Waste heat from data centres could heat over 3.5 million UK homes

Simon Kerr, head of heat networks at EnergiRaven, discusses the recent analysis from EnergiRaven and Viegand Maagøe finds that projected growth in data centres will produce enough waste heat to warm millions of homes in the UK by 2035 – if the infrastructure is in place to take advantage of it. Simon goes on to explain how the UK risks missing out on a major source of low-cost home heating if it fails to invest in the Heat Highways needed to capture waste heat from the next generation of data centres.

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Creating good chemistry to cater for AI data centre power demands

Brandon Smith, VP of Global Sales and Product at ZincFive, how AI workloads are fundamentally changing data centre power profiles - shifting from steady, predictable loads to highly dynamic, burst-driven demand and, as a result, redefining what “reliable power” means in the AI era. He gores on to explain how Immediate Power Solutions, based on nickel-zinc chemistry provide the high power density, rapid discharge capability, safety and cycle life needed for AI environments.

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The rise of multi-signal MDR in the age of tool sprawl and identity-driven threats

In this interview, Phil Skelton, Senior Director of International Sales at eSentire, explores why modern defence demands multi-signal MDR that correlates identity, endpoint, cloud, network, and vulnerability data to stop full attack chains. From alert fatigue and tool sprawl to agentic AI-powered investigations and partner co-delivery models, Phil shares how eSentire is reshaping MDR around measurable business outcomes.

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Inside Portnox’s global channel launch and passwordless NAC strategy

In this interview, Kristen Knight, newly appointed VP of Channel Sales at Portnox, discusses the launch of the company’s global partner programme and its cloud-native, passwordless approach to network access control. She outlines how the company aims to address credential-based risk, streamline NAC deployment, and support partners through hands-on enablement and ROI-focused tools.

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From compliance to competitive advantage: the AI governance and cyber risk opportunity for MSPs

In this in-depth conversation, Roy Azoulay, Co-founder and CIO of Cynomi, and Phil Bindley, Field CISO at Intercity Technology, explore how MSPs and MSSPs can turn regulatory compliance, AI governance, and cyber risk management into scalable, revenue-generating services. They discuss NIS2 expansion, Cyber Essentials, supply chain pressure, and why AI governance is fast becoming a board-level priority.

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Partner enablement, AI services, and lessons from Alteryx’s McLaren partnership

Rishi Kapoor, WW Partner Sales Engineering Leader at Alteryx, shares how Alteryx One and the Partner SE model enable MSPs to transition from infrastructure management to high-value data and AI services. From the McLaren partnership to AI-ready workflows and repeatable data kits, Rishi shares practical lessons for MSPs. He also explores strategies for partner-led growth, achieving measurable business outcomes, and future trends shaping the UK channel.

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From SLAs to XLAs: why outcomes will define the next era of connectivity

In this interview, Lorenzo Romano, CEO of GCX, explores the shift from traditional Service Level Agreements to Experience Level Agreements and what it means for MSPs delivering managed connectivity. He discusses the move towards measuring value through real-world outcomes rather than technical processes alone, and outlines how providers can evolve their service models to stay competitive in a changing market.

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MSP growth, AI adoption, and generational shifts in buying

Greg Jones, SVP of MSP Success at Kaseya, discussed the TruPeer initiative and its role in supporting MSPs. He also addressed SMB IT growth, AI adoption, sustainability, and the influence of Gen Y and Gen Z buyers on service delivery and decision-making.

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News

OutSystems unveils Elevate: an updated performance-driven partner program

OutSystems advances AI development with its new Elevate program, improving partner rewards and supporting global growth opportunities.

Netskope introduces NewEdge AI fast path for AI networking

Netskope’s NewEdge AI Fast Path enables faster connectivity to AI applications while maintaining security and network performance.

Digital Realty expands lab network into Asia and Europe

Digital Realty extends its AI infrastructure testing facilities to Singapore, Japan, and London, strengthening AI advancements and hybrid cloud solutions.

Forescout and Netskop: enhancing zero trust security for modern enterprises

Forescout and Netskope partner to provide integrated Zero Trust security solutions, focusing on compliance, risk management, and improved network visibility.

Expert Opinions

In the age of deepfakes, proving what is real matters more than detecting what is fake

By Lakshmi Hanspal, Chief Trust Officer at DigiCert.

Quantum must not repeat AI’s mistakes

By Dr Sebastian Weidt, co-founder & CEO, Universal Quantum.

Building trust in AI SOC analyst solutions: A UK and EU CISO perspective

By Brett Candon, VP International at Dropzone AI.

Designing Intelligence into the Electrical Foundation of Data Centers

IoT-Enabled Components and the Next Phase of Data Center Infrastructure. By George Connelly, Strategic Business Analyst at Wesgarde.

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