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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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News

LINX achieves new global traffic record across multiple regions, driven by live sports streaming.
Leadership update: Mark Powell promoted to Managing Director at Weatherite Air Conditioning Limited.
Riello UPS has introduced the M2X, a modular protection solution for smaller data centres, aimed at supporting reliability and operational efficiency.
atNorth announces its eleventh Nordic data centre in Stockholm, featuring heat reuse and supporting local employment.

Expert Opinions

Andrew Winters, executive vice president- managed detection and response from Obrela discusses the telecoms industry’s distinctive cyber threat profile
By Manvinder Singh, VP of Product Management for AI at Redis.
By Penny Heyes, Chief Operating Officer and Co-Founder, and David Clarke, Chief Technology Officer and Co-Founder at The TrustBridge