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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Major expansion in UK's AI programme offers free training to equip 10 million individuals with digital skills by 2030.
WatchGuard Technologies expands its MDR services with Open MDR, providing MSPs with integrated solutions designed for continuity and minimal disruption.
Guardz achieved key milestones in 2025, including ARR growth, new partnerships, and expanded cybersecurity solutions for Managed Service Providers.
New facility in Hungary will strengthen supply-chain resilience and reinforce long-term commitment to the European market.

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By Manvinder Singh, VP of Product Management for AI at Redis.