Digitalisation World

“Cost to Serve” metrics and self-service implementation key for new ITSM deployment.

Customer frustration over chatbots as companies fail to test accessibility for vulnerable customers

New report finds that AI-enabled chatbots are the least satisfying customer experience and most...

Couchbase has published findings from industry research examining the challenges faced by...

Changes in customers’ expectations, digital experiences, work, technology, and business...

Transformation and investment remain common goals, but the best way to achieve them highlights...

Study shows that process intelligence is crucial to maximise efficiency and productivity, both...

69% of organisations are prioritising Digital Workspace solutions in the year ahead.

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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