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IT Management + Service Expert Opinions News Videos

NEWS
Transforming Customer Experience: A Tech-Powered Evolution in Customer Support

Customers are the lifeblood of any business. But with today’s customers having more choice than ever before, this is putting pressure on organisations to deliver a strong customer strategy that sets them apart from their competitors. Any organisation that wants to live by a strong customer...

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NEWS
Developing a DataOps culture? Focus on incentives

By Rytis Ulys, Analytics Team Lead at Oxylabs.

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NEWS
MLOps and LLMOps – How do they differ?

By Aleksandra Sidorowicz, Machine Learning Engineer at Future Processing.

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NEWS
Embracing diversity and inclusion: a new dimension for leadership and management

BY by Morten Wierod, President Electrification ABB.

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NEWS
How to achieve incident management best practice

By Jere Jutila, Director of Business Development at Miradore.

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NEWS
APM: The symbiotic relationship between network and end user experience

By Pavel Minarik, Vice President, Technology at Progress.

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What is Generative AI and is it the Way to AIOps?

By Lori MacVittie, F5 Distinguished Engineer.

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NEWS
Efficient IT management: maximising output with minimal resources

By Jeremy Rafuse, Vice President & Head of Digital Workplace at GoTo.

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Top trends to watch for in IT Service Management

By Phil Fox, Principal Customer Success Advocate at Adaptavist.

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2023 IT Services Predictions and Trends

By Colin Blumenthal, Vice President, IT Services, Sharp Europe.

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NEWS
Applied Observability – the ‘must haves’ for your analytics engine

By Steve Wilcockson, Data Science Lead at KX.

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NEWS
The end-to-end approach that unleashes the Moment of Service

By Marne Martin, President, IFS Service Management Business Unit (SMBU).

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Videos

Pulsant unveils £10 millionhigh-density investment in Milton Keynes data centre

Rob Coupland, CEO at Pulsant, discusses the company’s £10 million investment in its Milton Keynes data centre to provide high-density, sovereign compute capacity to support AI transformation, with plans to...

Interview with AAlberts at DCW 2026

Data Centre World 2026

Interview with Tark Thermal Solutions at DCW 2026

Data Centre World 2026

Why collaboration is driving innovation in the future of IT services

Dan Wensley, CEO of the Global Technology Industry Association (GTIA), discusses how MSPs must collaborate as AI adoption accelerates across the industry. He explains why community, peer learning, and open...

News

Canals introduces enhanced AI solutions for wholesale distribution

Canals has launched AI tools designed to support processes across wholesale distribution, including sales, customer service, and accounting.

Backing up for the future: insights from the Keepit annual data report 2026

The Keepit Annual Data Report 2026 highlights shifts in data recovery practices as companies rely more on SaaS platforms.

Introducing Argos99, Fenix24’s new SaaS platform for cyber resiliency

Argos99, launched by Fenix24, is a SaaS platform designed to support cyber resiliency and operational readiness for enterprises.

Johnson Controls launches European innovation studio tour

Johnson Controls is conducting a European tour with a mobile showcase featuring its energy-efficient technologies and solutions.

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