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IT Management + Service Expert Opinions News Videos

NEWS
Dousing the flames of the daily firefight: Bringing IT teams back to strategic direction

By Stuart Simmons, Regional Director, IT Services, Apogee Corporation.

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NEWS
Transforming Customer Experience: A Tech-Powered Evolution in Customer Support

Customers are the lifeblood of any business. But with today’s customers having more choice than ever before, this is putting pressure on organisations to deliver a strong customer strategy that sets them apart from their competitors. Any organisation that wants to live by a strong customer...

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NEWS
Developing a DataOps culture? Focus on incentives

By Rytis Ulys, Analytics Team Lead at Oxylabs.

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NEWS
MLOps and LLMOps – How do they differ?

By Aleksandra Sidorowicz, Machine Learning Engineer at Future Processing.

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NEWS
Embracing diversity and inclusion: a new dimension for leadership and management

BY by Morten Wierod, President Electrification ABB.

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NEWS
How to achieve incident management best practice

By Jere Jutila, Director of Business Development at Miradore.

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NEWS
APM: The symbiotic relationship between network and end user experience

By Pavel Minarik, Vice President, Technology at Progress.

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NEWS
What is Generative AI and is it the Way to AIOps?

By Lori MacVittie, F5 Distinguished Engineer.

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NEWS
Efficient IT management: maximising output with minimal resources

By Jeremy Rafuse, Vice President & Head of Digital Workplace at GoTo.

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NEWS
Top trends to watch for in IT Service Management

By Phil Fox, Principal Customer Success Advocate at Adaptavist.

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NEWS
2023 IT Services Predictions and Trends

By Colin Blumenthal, Vice President, IT Services, Sharp Europe.

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NEWS
Applied Observability – the ‘must haves’ for your analytics engine

By Steve Wilcockson, Data Science Lead at KX.

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Videos

Industry veteran to help scale Stellanor’s urban footprint

Howard Pheby, newly appointed Chief Commercial Officer at Stellanor, explains how the company is building something different: urban colocation that serves enterprises where they actually operate, backed by...

Hybrid IT creates observability challenges, and opportunities

Cullen discusses the findings of the company’s recent 2026 SolarWinds State of Monitoring & Observability Report, examining how IT teams are navigating increasingly fragmented hybrid environments, and in...

Mind the gap - addressing the risk of shadow AI

Oliver Simonnet, Lead Cybersecurity Researcher at CultureAI, discusses the findings of the company’s The State of Enterprise AI Usage: The Illusion of Control report, which reveals a growing gap between how...

Webex launch at Gamma: a partner-led approach explained

In this interview, Will Morey, Managing Director at Gamma, discusses the company’s Webex launch, including how a partner-led pre-launch shaped the offering, the influence of MSP demand, and how the platform...

News

11:11 Systems’ Johnny Carpenter named 2026 CRN EMEA Channel Leader

CRN UK, a brand of The Channel Company, has included Johnny Carpenter, VP of Channels and Alliances EMEA, in the 2026 CRN® Channel Leaders EMEA list.

Vantage Data Centers appoints Scott Beasley as Global Chief Financial Officer

Seasoned capital markets leader to steer finance strategy as hyperscale demand accelerates for cloud and AI.

Shift toward digital autonomy in the EU

Fear of vendor lock-in is a top factor for moving to open source, up 68% this year compared to last year’s report.

Vertiv to acquire ThermoKey

Transaction expected to increase customer optionality across the thermal chain to optimise power utilisation and energy efficiency for AI-ready data centres.

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