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IT Management + Service Expert Opinions News Videos

NEWS
Breaking down the traditional walls of ITSM through business collaboration

By Jonathan Wiener - Chief Revenue Officer at Aurachain.

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The revolution in IT service management is a big bonus for boardrooms

Powerful new allies have emerged for boardrooms looking to streamline IT service management and reduce costs. By Mark Twomey, CEO, Xcession.

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NEWS
Transforming enterprise system moinitoring

Adding new monitored elements is a long and complicated process. Even the most highly trained and experienced teams find it difficult to sustain consistent observation and service levels across the SAP installation with its accompanying dissimilar system elements. By Heiko Mannherz, Chief...

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NEWS
The future of service management in the DevOps era

An open, collaborative platform enables teams to scale operations quickly and ensure the organisations’ critical services are always on and operating at high velocity. By Gary Blower, Solutions Architect, Clearvision

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Employee wellbeing and Covid-19: Driving automation within IT support services

The unprecedented impact Covid-19 has had on everyone is well documented, and as the world grapples...

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Avoid the double whammy of high costs and ineffective implementation in ITSM

IT efficiency remains a major objective for enterprises in every sector, all too-frequently...

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NEWS
How to avoid compliance fines through automation and better people processes

The number of regulatory standards and security best practices infrastructure teams have to comply...

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NEWS
Business as usual: keeping software up to scratch wherever your team is

The world is currently in the midst of the unknown. The COVID-19 pandemic has led to one of the...

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NEWS
Why managing application performance in the cloud is vital

In the digital era, it's now easier than ever to support a remote workforce as so many applications...

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NEWS
Efficient monitoring: how to realise a return on investment from container use

Containerised applications are fast becoming an established fact in the IT infrastructure of global...

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NEWS
People, Applications & IT: The Trifecta of Modernisation Resilience Planning

By John Young, Solution Architecture and Engineering, Sungard Availability Services.

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NEWS
Seven learnings for delivering digital experiences through application performance monitoring

Digital transformation has seen application teams embrace a broad range of new technologies and...

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Videos

Work AI Institute delivers real-world lessons for successful AI adoption

Work AI leader Glean has launched the Work AI Institute, a first-of-its-kind research initiative - supported by faculty from Stanford, Harvard, Berkeley, Notre Dame, and others - dedicated to decoding what...

Why Proactive Cybersecurity Is Non-Negotiable for MSPs

In this conversation, ESET UK Country Manager, Matt Knell, discusses why MSPs must move beyond basic endpoint protection and adopt a layered, proactive security approach. He shares practical insights on MDR...

Honeywell and LS Electric at DCW Asia

DCW Asia 2025

Observability investments on the increase

Joshua Clay, Senior Director Solutions Engineering at Dynatrace, discusses the findings of the company’s ‘The State of Observability Report 2025’, which reveals that while AI adoption is accelerating,...

News

WatchGuard expands managed detection and response services with Open MDR

WatchGuard has launched Open MDR, expanding its managed detection and response service to support third-party security tools alongside its own platform.

CPS partners with Exponential-e to enhance digital connectivity

The CPS teams up with Exponential-e to enhance digital efficiency and connectivity across 30 sites, supporting a strong digital environment.

Vertiv Introduces MegaMod HDX for AI and HPC Infrastructure

Vertiv updates MegaMod HDX with new configurations for high-density computing.

SUSE supports AWS European sovereign cloud launch

SUSE partners with Amazon Web Services for the European Sovereign Cloud, aiming to address sovereignty concerns with open source solutions.

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