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BSH Home Appliances Group, the largest manufacturer of home appliances in Europe, will leverage Twilio Flex, a cloud-based contact centre, to revamp its entire digital infrastructure within their customer service organisation. Deloitte Consulting Spain is a consulting partner and advisor for this project to help roll out Twilio Flex in several regions, tightly integrating the cloud-based service solution within their customer care journey serving the needs of its customers worldwide.
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$11.8 billion tech services company named the official digital transformation partner of MetLife Stadium, Jets and Giants.
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By Tom Christensen, Global Technology Advisor & Executive Analyst, Hitachi Vantara.
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Digitalisation World spoke to Jan Hauser, CEO of app and web software development specialists, Applifting, about the management structures that could be showing the future of a company’s anatomy.
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New report finds that AI-enabled chatbots are the least satisfying customer experience and most likely to cause annoyance.
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Sustainability focused tech disruptor launches ‘as-a-service’ model to tackle e-waste crisis head on.
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Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.
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