NEWS

Ocado changes the face of online shopping

The Ocado founders were way ahead of their time when, back in 2000, they started the UK’s only ‘pure play’ online grocery operator. Today Ocado is the world’s largest dedicated online grocery supermarket, exceeding ?1 billion in annual sales. Developing the innovative software and systems that power the online retail business is Ocado Technology, a division of software developers, engineers, researchers, and scientists spread across five offices: Hatfield (UK), Wroclaw and...

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Customer service is key

NewVoiceMedia reveals nearly half of UK consumers ditched a business last year following poor customer service.

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‘Customer Service 4.0’ at Rolls-Royce Power Systems

A new service and digital strategy to transform MTU’s global customer support.

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Automation accepted in the workplace

The results of a large-scale study of more than 36,000 consumers in 18 countries by Verint® Systems Inc., and carried out in partnership with Opinium Research LLC, reveals that more than 70% of consumers stated there has been an increased use of automation technology—such as artificial intelligence (AI) and robots—in their workplaces.

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Salix Homes joins forces with ANS Group to enhance its digital services

Salford housing association Salix Homes has joined forces with leading cloud service provider ANS Group to further enhance its digital services.

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How robots and digitization will change the way we work

With around 1.8 million industrial robots, the number of robots has reached a new record in factories around the world. Workers around the world rate the fact that "colleague robots" can take over work that is detrimental to health or handle hazardous materials positively (64 percent on average). However, employees are worried about how their own training can keep up with the pace of the working world 4.0. These are the findings of the automatica Trend Index 2018. 7,000 employees...

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A new unit set to transform the use of technology including artificial intelligence in healthcare...
61% of organizations claim to be advanced on their sustainability journeys, but in fact, less than...
Skillsoft, a global leader in corporate learning, has unveiled Tech Learning Consumption Trends: A...
79% of organisations believe employees prefer to work in an office – but just 39% of employees...
Yet a culture of gatekeeping withholds valuable information.
New whitepaper commissioned by Fujitsu examines the workplace of 2025 – focusing on social...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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