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It’s National Customer Service Week this week, and one of the key themes being discussed is the use of AI technology and chatbots for serving customers. One big debate for the week is whether chatbots will or will not eliminate any inadvertent bias in how customers are treated.
Read MoreNIIT Technologies Limited, a leading global IT solutions organization, has appointed Gautam Samanta as the head of Europe. In this role, Gautam will be responsible for spearheading the Company's growth in the Europe region and will be based in London.
Read MoreAnnual survey of SMB and midmarket enterprises highlights growing maturity of those IT organisations achieving operational excellence and the key metrics for highest performing enterprises.
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Vodafone has published its fifth annual IoT Barometer Report – the leading global survey of business sentiment regarding investment and innovation in the Internet of Things.
Read MoreAcqueon calls for the adoption of connected pill boxes to help the NHS improve patient care and reduce costs.
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Proact is one of three companies awarded a framework agreement for storage solutions with Norsk Tipping. The new agreement was signed in February. Norsk Tipping estimates its storage procurements to amount to between NOK 40 and 60 million over the next five years.
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Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.
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