SGN relies on CA Technologies

Leading UK gas distribution company enhances protection across its cloud infrastructure with CA Privileged Access Management.

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Multi-Cloud strategy needed - urgently!

One in four IT organizations in Europe is already operating tiered applications spanning on- and off-premise environments. However, only a few pathfinders are making the necessary technology and process adjustments to make this viable in the long run, according to a recent IDC survey of more than 800 IT and line-of-business decision makers in 11 European countries.

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76 percent of European consumers will ditch businesses that don’t meet their customer experience expectations

Increasing consumer power reflected in expectations around communications, data protection and data value.

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Digital customer experience takes off

Airline to use advanced Digital Behavioural and Digital Experience Performance Analytics for its mobile app.

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75% of organisations willing to pay a premium for enhanced hosting and cloud services

Customers willing to pay an average 30% premium for security, uptime and performance; survey finds shortcomings with many providers failing to meet customers’ expectations.

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NEWS

Managed Service Providers become the new engine of IT Growth

Suppliers of managed services are taking on more responsibilities as they become the driving force for IT industry growth, delegates at the Managed Services & Hosting Summit were told in London this week. More than two hundred managed services providers (MSPs) and aspiring providers of managed services were advised their need to become rounded providers of business productivity, by adopting the right mindset, getting more training on key issues and by working together to...

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HCL Technologies has been selected to provide global service desk and on-site support to Novo...
Companies that have continued to invest in their customer experience (CX) over the past year are 16...
Lack of predictive analytics traps customers in vicious cycles based on their past selves.
AVEVA’s industrial information infrastructure has been selected by Archaea Energy to provide key...
Toca’s low-code enterprise development platform helps charity to streamline processes, gain...
Appian has signed a global agreement with Banco Santander. Banco Santander, the largest bank in...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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