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A global study of CEO perceptions by Korn Ferry finds a startling lack of top-leader focus on, or confidence in, the value of the people in their organisations, while they instead are putting a higher value on technology and tangible assets.
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Fujitsu transforms business operations for EDP, with four-year contract to provide multi-lingual Global Service Desk across 12 countries.
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Contact centre fraud costs businesses hundreds of millions of pounds every year, but the growing adoption of voice biometrics looks set to put an end to that. Tom Harwood, Co-Founder and Chief Product Officer at Aeriandi discusses how criminals are increasingly finding their own voices being used against them.
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The fortune 100 Company establishes a Service Integration and Management (SIAM) solution and improves not only costs and processes but also end-user experience.
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Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.
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