Digital Business

Turning the tide: Using voice biometrics to win the war against contact centre fraudsters

Contact centre fraud costs businesses hundreds of millions of pounds every year, but the growing adoption of voice biometrics looks set to put an end to that.  Tom Harwood, Co-Founder and Chief Product Officer at Aeriandi discusses how criminals are increasingly finding their own voices being used against them.

Siemens AG drives digitalisation of IT processes with ServiceNow

The fortune 100 Company establishes a Service Integration and Management (SIAM) solution and improves not only costs and processes but also end-user experience.

Organisations must not rush on the road to digital transformation

Organisations must not feel pressured to overhaul everything in their business at once on the path to digital transformation. This is according to Managed Service Provider Annodata, who argues that instead organisations should make strategic decisions based on the right platform choices that will ultimately bring value to their business.

Time-tracking tools are tedious

Despite the obsession with agility, efficiency, and productivity, the evolution of technology has outpaced critical work processes. A new report, “Mobile Keeps Business Moving Forward”, reveals a mobile-savvy workforce struggling with outdated processes and eager for methods that complement their mobile lifestyle. Organizations using time and task data to guide business decisions over-rely on old-fashioned methods including Excel spreadsheets (28 percent) and pen and paper (36...

The Digital Utility: Operating at the Heart of a New Energy System

Tablets play a key part in digital transformation

According to International Data Corporation's (IDC) latest study, tablets are among the top IT spending priorities for 2017 in European enterprises, with sectors such as education, hospitality, government, and transport ranking them among their top three priorities.