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IT Management + Service

NEWS

Poor asset management results in bad decision making

More than a quarter of decision-makers, managers and engineers working in asset management roles in the UK (28%) said that either making a ‘wrong decision regarding replacements and improvements’, or ‘uncertainty in decision-making’ more generally is the greatest risk now faced as a consequence of poor asset management. A further 26% highlighted ‘improper financial decision-making criteria for investment decisions and maintenance’ as a major consequence of poor asset management.

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NEWS

Automating planning, provisioning and compliance

Matter, a cloud-automation and management platform for seamless enterprise deployments, has launched with general availability.

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NEWS

Quest introduces KACE offerings

New KACE Systems Deployment Appliance (SDA) 7.0 provides broader scope of endpoint management capabilities with new support for Linux devices.

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NEWS

ElectraLink selects DXC Technology to deliver transformative digital IT platform

DXC Technology has signed an agreement with ElectraLink, the central body responsible for operating the data hub underpinning the UK energy market, to deliver a transformative digital platform that will enable ElectraLink to drive cost-efficient, innovative new services for customers.

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NEWS

Wealth management company Charles Stanley moves service management to the Cloud

Charles Stanley is using Sunrise ITSM SaaS to transform its service management and adopt an ITIL-based approach across its business.

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NEWS

ScienceLogic expands in EMEA

Opens new Glasgow office and announces customer momentum amid company’s strongest quarter ever recorded.

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New Relic launches Service Level Management

New Relic’s service level management experience helps developers, operators and executives...

TeamViewer and Ivanti join forces

Ivanti Neurons for MDM to be integrated into TeamViewer’s existing Remote Monitoring and...

Report highlights VSM value

The Value Stream Management Consortium has announced the full findings of its inaugural research...

Making IT operations 'easy'

Freshservice unified incident response management with AI-enhanced alerting enables any business to...

Princess Alexandra Hospital NHS Trust delivers streamlined IT Services with Freshworks

Freshservice is enabling clinicians to focus on the core business of patient care, by freeing up...

Extreme Networks unveils ExtremeCloud IQ

Extreme Networks has introduced ExtremeCloud™ IQ, said to be the industry’s first end-to-end...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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