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Transforming Customer Experience: A Tech-Powered Evolution in Customer Support

Customers are the lifeblood of any business. But with today’s customers having more choice than ever before, this is putting pressure on organisations to deliver a strong customer strategy that sets them apart from their competitors. Any organisation that wants to live by a strong customer service philosophy needs to make a financial and cultural commitment to go the ‘extra mile’ for their customers. However, what constitutes good service varies from company to company.

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NEWS

Drata launches Third-Party Risk Management

Drata has introduced its Third-Party Risk Management (TPRM) offering, empowering customers to identify, evaluate, and monitor third-party risks in one centralized and integrated platform.

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NEWS

Remote monitoring and management partnership

Lansweeper, provider of the IT asset management solution of the same name, has announced its new partnership with TeamViewer.

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NEWS

ServiceNow announces a strategic collaboration agreement with AWS

ServiceNow Platform and full suite of solutions to be available as a SaaS offering powered by AWS.

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NEWS

Centreon simplifies the convergence of IT and OT monitoring

The new Centreon 23.10 release supports Raspberry Pi, confirming Centreon's position at the forefront of the convergence of IT and OT monitoring.

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NEWS

Cisco launches Performance Insight and Visibility for Modern Applications on AWS  

New business metrics for Cisco Cloud Observability enable customers to significantly enhance critical business context when observing the end-to-end flow of modern applications.  

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Liechtensteinische Landesbank AG (LLB) will use USU software and services to manage its IT services...
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LogicMonitor’s 2019 IT Outage Impact Study finds 38% of IT decision makers in the UK expect to...
Skillsoft’s Lean Into Learning: 2021 Annual Learning Report provides data and guidance for...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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