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HCLSoftware and SolarWinds expand partnership

HCLSoftware and SolarWinds are expanding their partnership announced in October 2022 to build an...

Red Cactus and Tollring introduce AI-driven conversation analytics for CRM systems

Red Cactus and Tollring launch AI conversation analytics to support CRM integration across over 200...

Service desk data under valued

Joint research by SDI and Freshworks reveals that only 38% of service desk teams provide businesses...

AI adoption challenges: navigating the trust paradox

Informatica's new study reveals the trust paradox of AI: rapid adoption yet high risks due to lack...

Litera introduces legal tech enhancements with foundation platform update

Litera unveils cutting-edge updates to its Foundation Platform, integrating AI-powered tools into...

Spreadsheets still being used to track IT assets

Ivanti has released survey results highlighting the challenges faced by IT organisations when it...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service