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Employee wellbeing and Covid-19: Driving automation within IT support services

The unprecedented impact Covid-19 has had on everyone is well documented, and as the world grapples to find a sense of normality despite the ever-changing circumstances, businesses face the responsibility of protecting employees in this unfamiliar new normal. By Kevin Turner, Digital Workplace Strategy Lead, EMEA, Unisys.

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Avoid the double whammy of high costs and ineffective implementation in ITSM

IT efficiency remains a major objective for enterprises in every sector, all too-frequently undermined by costly or ineffectual implementation of ITSM solutions. Yet ITSM is critical to the future. By Mark Twomey, CEO, Xcession.

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NEWS

Atlassian looks to revolutionize ITSM

Atlassian has extended its footprint in IT service management (ITSM) with the launch of Jira Service Management, a cloud-based tool. With an aim of bringing IT operations and development teams together to collaborate at high velocity and power digital enterprises, Atlassian has introduced Jira Service Management to address IT support processes more easily.

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NEWS

The power of personalised, right-sized IT

Reimagining employee experience, Nexthink empowers organizations to proactively optimize business outcomes by delivering the right services, at the right cost, to every workforce role.

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NEWS

ServiceNow to acquire AI pioneer Element AI

Element AI significantly enhances ServiceNow’s commitment to building the world’s most intelligent workflow platform, making work, work better for people.

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NEWS

92% of IT decision-makers believe ITSM implementers fail customers

Research shows implementers tied to vendors sell too many licences or wrong software to customers in a market lacking transparency.

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BMC embeds GPT across AI-driven service and operations management portfolio.
HMRC and Fujitsu have agreed a two-year extension to the Managed Desktop Services contract,...
Ultima’s new automated cloud service set to change cloud market.
This year's VMware State of Observability report notes an increase in organizations recognizing the...
Virtual Instrument has completed its acquisition of SaaS-based cloud cost, optimisation and...
Freshservice is enabling clinicians to focus on the core business of patient care, by freeing up...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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