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BT’s Digital unit is working to modernise the Group’s service management with the delivery of a...
Combination brings mainframe to the mainstream as part of a modern IT infrastructure with a...
Sage introduces AI-driven updates to help mid-sized businesses improve decision-making, reduce...
Global IT Business-to-Business (B2B) revenues, coming from data centers, IT services and devices,...
Cognizant is set to acquire 3Cloud, enhancing its Azure and AI capabilities for enterprise AI...
AI adoption in IT is growing rapidly, yet governance remains a challenge, creating a maturity gap...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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