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SolarWinds launches SolarWinds Service Desk

The SaaS-based offering, available immediately, complements the company’s current IT Service...

Michelin accelerates integrated business planning

Leading global tire manufacturer and longtime JDA customer deploys JDA Sales & Operations Planning...

BT aims for £25m in savings by leaping towards AI-led operations with ServiceNow

BT’s Digital unit is working to modernise the Group’s service management with the delivery of a...

Report highlights the benefits of being an observability leader

Splunk has released The State of Observability 2024 report in collaboration with Enterprise...

Employees losing over three working weeks a year looking for IT support

39% of employees who use business applications daily spend up to 30 minutes a day looking for...

Extreme Networks unveils ExtremeCloud IQ

Extreme Networks has introduced ExtremeCloud™ IQ, said to be the industry’s first end-to-end...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service