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92% of IT decision-makers believe ITSM implementers fail customers

Research shows implementers tied to vendors sell too many licences or wrong software to customers...

Westcon-Comstor signs EMEA distribution deal with Meter

Westcon-Comstor has signed a distribution agreement with Meter to make its networking-as-a-service...

Research highlights IT's biggest challenges

7/10 IT admins recognise responsibility for ensuring sustainable, environmentally friendly practice.

An in-depth look at Vanta's updates in risk management

Explore Vanta's latest updates in risk management with their introduction of the Agent for Risk and...

Modernisation cannot succeed without observability

This year's VMware State of Observability report notes an increase in organizations recognizing the...

The price of convenience: rethinking all-in-one tech solutions

All-in-one platforms offer convenience, but retail and SaaS companies report they can limit growth,...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service