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SolarWinds acquires 8MAN

SolarWinds has launched SolarWinds® ARM following the acquisition of 8MAN, an early stage Access...

Kaseya introduces new offerings, receives special recognitions

Kaseya continues its momentum after the announcement of several new capabilities at its sold-out...

Rising customer expectations makes “exceptional” the new service baseline

New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies...

Monitoring and dispatch services focus on distributed IT

New service offers remote monitoring, troubleshooting, and on-site, next-business-day remediation,...

Quest introduces KACE offerings

New KACE Systems Deployment Appliance (SDA) 7.0 provides broader scope of endpoint management...

USU to equip BWI and German Federal Armed Forces with central IT service management platform

Extensive, long-term framework agreement with eight-figure total volume.

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service