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Research finds IT support positively transformed by pandemic

Satisfaction with IT service desks improved in 65% of businesses following COVID-19 lockdowns;...

Quest introduces KACE offerings

New KACE Systems Deployment Appliance (SDA) 7.0 provides broader scope of endpoint management...

Kaseya ups the ante with Powered Services 2.0

The most complete framework of its kind in the industry; new “Done for You” sales and marketing...

EMEA businesses rethinking legacy ERP

Organizations tackle the ERP Innovator’s Dilemma – ‘keeping the lights on’ budgets fall to...

Ensono launches Service Mapping

Ensono has launched Ensono Envision® Service Mapping, giving IT organizations insights into their...

BCS appoints Cezary Zieba as Country Manager for Poland

Cezary Zieba joins BCS with a mission to enhance operations in Poland and Central Europe.

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service