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Research finds IT support positively transformed by pandemic

Satisfaction with IT service desks improved in 65% of businesses following COVID-19 lockdowns;...

Closing the gap between data and insight with Alteryx and Google Cloud

Alteryx expands its partnership with Google Cloud to simplify analytics workflows and support...

UK businesses continue using traditional productivity metrics despite AI adoption

Smartsheet research highlights a gap in UK businesses between AI-driven productivity gains and...

Public sector's transition to agentic AI: challenges and opportunities

Public sector leaders globally are evaluating agentic AI for autonomous task completion as...

Telecoms and AI: a people-first approach

Exploring the impact of AI in telecoms, Colt's report underlines the necessity for a people-first...

Transforming IT at lower risk and cost

New IT platform unifies the business user experience and improves operational efficiency by...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service