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New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies...
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Looks to increase company’s Indian employee base by at least 25 percent this year further...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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