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A new survey reveals the hidden costs of AI-generated outputs, suggesting that without proper...
Tata Consultancy Services has renewed its partnership with Marks & Spencer to support ongoing...
BMC has partnered with AWS to enhance intelligent automation, emphasising data orchestration at a...
A growing number of UK CFOs embrace AI's potential, with investments in digital technology...
Exploring a framework for AI security and governance focusing on real-world efficacy and...
Softline Group Northern Europe and HDI Group become the first two organizations certified.
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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