Digitalisation World

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IT sustainability: A commercial priority for SMEs

The European tweaks to the CSDS Directive drive SMEs towards more sustainable digital practices,...

Employees losing over three working weeks a year looking for IT support

39% of employees who use business applications daily spend up to 30 minutes a day looking for...

Enhancing vendor access: Leostream launches new Remote Access service

Leostream introduces a secure solution for external stakeholders, ensuring safe and efficient...

Getronics wins major global contract with Intersnack

Seven-year ICT services contract spans 23 countries and 10,000 staff.

Fashion specialist s.Oliver rolls out End-User Experience Management

s.Oliver is using Nexthink alongside ZIS Leutek to aid IT support, enhance employee and customer...

BT aims for £25m in savings by leaping towards AI-led operations with ServiceNow

BT’s Digital unit is working to modernise the Group’s service management with the delivery of a...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service