Digitalisation World

Sorry, there is no news to show.

The impact of Agentic AI on the future of customer service

New insights examine how agentic AI is being adopted in customer service and its impact on...

ServiceNow launches platform expansion with the Utah release

Latest Now Platform release unveils AI-powered process mining with RPA capabilities, search,...

Continuous compliance, continuous deployment, and incident remediation

New Puppet product updates reaffirm the company’s vision for abstracting complexities and...

TeamViewer and Thrive join forces to enhance digital workplaces

TeamViewer partners with Thrive to integrate DEX capabilities into its managed services platform,...

Research highlights IT's biggest challenges

7/10 IT admins recognise responsibility for ensuring sustainable, environmentally friendly practice.

Empowering database professionals

Database Performance Analyzer 12.0 introduces new query performance analyser and table tuning...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

Read more

IT Management + Service