NEWS

Synaptek and Zenoss partner to deliver a 'first' in the IT service desk of the future

Synaptek, the intelligent automation specialists, and Zenoss, a leader in Intelligent Application and Service Monitoring,have formed a partnership that’s said to be the first of its kind in the UK IT Operations Management sector.

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NEWS

IT automation for private clouds

The Nutanix hyperconverged infrastructure (HCI) platform is integrated with the ServiceNow IT Operations Management solution to automate critical private cloud workflows. With this integration, ServiceNow customers can not only discover Nutanix HCI environments automatically, but also gain access to Nutanix-powered IT services and get direct notification of critical incidents related to Nutanix HCI in their private clouds.

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NEWS

Continuous compliance, continuous deployment, and incident remediation

New Puppet product updates reaffirm the company’s vision for abstracting complexities and empowering users to invent, create and drive innovation across multi-cloud environments.

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BLOG

Which of Seven Sins of IT-Business Disconnect are you guilty of?

IT practitioners serve a critical role in the age of the customer, enabling organisations to win, serve, and retain business in the most efficient way possible – ideally, without any delays. In this endeavour, IT departments pride themselves on their ability to serve business end users, as they frequently meet their KPIs and are able to prove their value up to senior management. By Mark Boggia, Director of Global Partner Learning and Development, Nexthink.

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BLOG

Managing IT networks: are you in or out?

As universities continue to replace old legacy systems and improve their IT infrastructures, Julian Lee, Senior Network Administrator at CoSector - University of London, discusses why outsourcing key IT provisions comes with concrete benefits.

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NEWS

Over half of outages are avoidable

LogicMonitor’s 2019 IT Outage Impact Study finds 38% of IT decision makers in the UK expect to experience an outage so severe it will make national media headlines with 35% expecting job losses.

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Servicely.ai will improve self-service resolution by up to 75% and reduce Service Agent call handle...
Ivanti has published findings of a new survey which studied IT challenges and the benefits of...
Digital teams leverage continuous automation and AI-assistance to deliver essential business...
More than a quarter of decision-makers, managers and engineers working in asset management roles in...
The Danish electric utility distribution company Thy-Mors Energi Elnet has received great help from...
Gamma is one of the first users of Highlight’s Grid View.
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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