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Siemens and Paessler announce that Paessler PRTG monitoring software will be used as the monitoring...
Organisations can now confidently create highly accurate automation for common IT operations and...
Survey highlights scale of frustrations with the pandemic customer experience.
ServiceNow to add G2K’s smart IoT technology to the Now Platform, enabling businesses to...
Global Information and Communications Technology services provider, Getronics, is establishing a...
Return trip to correct same issue on same device will receive one-month credit.
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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