Digitalisation World

Defining digital customer experience

Published in Digital Business

Rich Lyons, Executive Vice President at Capgemini DCX, defines digital customer experience as it relates to sales, marketing, commerce, and service.

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Unlocking employee productivity with mobile experiences

Published in Digital Business

By Sally Sourbron, Senior HR Director, EMEA, ServiceNow.

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Whose Customer?

Published in Digital Business

Cloud services now underpin every aspect of IT investment. From office applications to core business systems and, increasingly, artificial intelligence, a robust cloud service offering is a fundamental component of any MSP business model. But how much trust do you have in your Cloud Services Provider (CSP)? In today’s challenging marketplace, clients are hard to find, even harder to win – so it can be more than frustrating to discover the CSP is also selling direct and poaching the...

NEWS

Testing times ahead

Published in Digital Business

Survey of over 100 leading digital enterprises reveals that web and mobile app test automation rates remain low. However, many organizations are looking to invest in automation solutions within the year.

NEWS

Shadow IT - a major concern

Published in Datacentre + Network Security Device Security Digital Business

Infoblox has published new research that exposes the significant threat posed by shadow IoT devices on enterprise networks. The report, titled “What’s Lurking in the Shadows 2020” surveyed 2,650 IT professionals across the US, UK, Germany, Spain, the Netherlands and UAE to understand the state of shadow IoT in modern enterprises.

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