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New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies say customer service has a direct impact on business performance.
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New Dynabook research shows almost half of European SMBs are losing at least 12 working days a year per employee to IT downtime.
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SolarWinds IT Trends Report 2022 reveals progress is hampered by low investment.
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By Thibaut Gourdel, Technical Product Marketing Manager, Talend.
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Craig McLean, VP of Engineering at DAZN Group, a global sports entertainment platform, explains the importance of observability to the company as it delivers an over-the-top streaming service to millions of subscribers across the globe.
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By Linda King, Chief-Go-To-Market Officer, Cloudsoft.
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Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.
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