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AI's role in the evolving shared services sector

AI is increasingly being integrated into shared services, with organisations exploring its...

Automating service desk processes

With new support for RPA, BMC Helix will enable enterprises to leverage bots to automate service...

AI investment to surge by 2026

Worldwide AI spending is set to reach $2.52 trillion by 2026, seeing significant growth in AI...

Payara Services recieves multiple Cloud Excellence nominations

Payara Services gains recognition in the Cloud Excellence Awards 2025 for its innovation in Java...

Advania UK enhances its market leadership with strategic acquisitions

Advania UK cements its leading position in the UK tech sector following the integration of CCS...

Enhancing security posture in a dynamic workplace

With evolving workspaces, Hexnode bolsters security strategies by integrating advanced compliance...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service