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The impact of Agentic AI on the future of customer service

New insights examine how agentic AI is being adopted in customer service and its impact on...

Service leadership, a ConnectWise Solution, and sea-level operations, a Pax8 company, expand partnership to support MSP growth

Service Leadership has announced an expanded partnership with Sea-Level Operations, a leading...

Severn Trent turns to IGEL OS

Severn Trent has implemented IGEL OS to manage and secure an estate of 6,000 desktop devices spread...

Porsche Informatik selects Dynatrace to drive software innovation

All-in-one platform accelerates time to market through instant answers to improve application...

Freshworks transforms IT service management at Scotland’s Crown Office and Procurator Fiscal Service

With Freshservice, The Crown Office and Procurator Fiscal Service now has an 86% “excellent”...

Netscout engages with NTT

Initiative designed to detect and mitigate cyberattacks to prevent potential disruptions in Japan's...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service